Member Service Advisor, Murphy
Company: Local Government Federal Credit Union
Location: Murphy
Posted on: January 1, 2026
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Job Description:
Civic Federal Credit Union, a leader in providing personalized
banking solutions for local governments and their communities
across North Carolina, is seeking a dedicated Member Service
Advisor to join our dynamic team in Murphy. In this role, you will
be the face and voice of Civic Federal Credit Union, delivering
exceptional service by assisting our members in managing their
accounts and resolving inquiries efficiently. This position is
ideal for organized and friendly professionals dedicated to
customer satisfaction and financial empowerment. Deliver
personalized service to members and assist them with various
financial transactions such as deposits, withdrawals, loans, and
bill payments. Provide detailed information on Civic Federal Credit
Union’s products and services while cross-selling when appropriate.
Resolve customers' concerns and issues promptly, ensuring member
satisfaction and maintaining accuracy in all transactions. Maintain
adherence to all security measures and procedures to protect member
information and credit union assets. Educate members on managing
their accounts through our online banking platform. Keep up-to-date
with the latest financial products and regulations to provide
accurate guidance and advice. Strong interpersonal and
communication skills Exceptional customer service orientation
Proficient in using financial management software and Microsoft
Office Solid understanding of banking operations and regulations
Ability to handle multiple tasks simultaneously and make decisions
under pressure Medical Insurance Dental Insurance Vision Insurance
Life Insurance 401k Certified Customer Service Professional (CCSP)
Optional: Certified Financial Services Security Professional
(CFSSP)
Keywords: Local Government Federal Credit Union, Cleveland , Member Service Advisor, Murphy, Accounting, Auditing , Murphy, Tennessee