Member Service Advisor, Murphy

Company: Local Government Federal Credit Union
Location: Murphy
Posted on: January 1, 2026

Job Description:

Civic Federal Credit Union, a leader in providing personalized banking solutions for local governments and their communities across North Carolina, is seeking a dedicated Member Service Advisor to join our dynamic team in Murphy. In this role, you will be the face and voice of Civic Federal Credit Union, delivering exceptional service by assisting our members in managing their accounts and resolving inquiries efficiently. This position is ideal for organized and friendly professionals dedicated to customer satisfaction and financial empowerment. Deliver personalized service to members and assist them with various financial transactions such as deposits, withdrawals, loans, and bill payments. Provide detailed information on Civic Federal Credit Union’s products and services while cross-selling when appropriate. Resolve customers' concerns and issues promptly, ensuring member satisfaction and maintaining accuracy in all transactions. Maintain adherence to all security measures and procedures to protect member information and credit union assets. Educate members on managing their accounts through our online banking platform. Keep up-to-date with the latest financial products and regulations to provide accurate guidance and advice. Strong interpersonal and communication skills Exceptional customer service orientation Proficient in using financial management software and Microsoft Office Solid understanding of banking operations and regulations Ability to handle multiple tasks simultaneously and make decisions under pressure Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certified Customer Service Professional (CCSP) Optional: Certified Financial Services Security Professional (CFSSP)

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