Residential Mortgage Loan Processor

Company: Citizens Trust Bank
Location: Atlanta
Posted on: February 16, 2026

Job Description:

Job Description Job Description We’re Hiring! Residential Mortgage Loan Processor Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity , Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: Reviews and verify residential loan application files to verify that application data is complete and meets established standards, including but not limited to loan type and amount of mortgage, borrower(s) assets, liabilities, and length of employment Recommend loans be denied due to not meeting minimum standard Contact the credit bureau and employer to verify accuracy of information. May require submitting accurate information to credit bureau for verification and/or re-scoring purposes. Facilitating the gathering of loan conditions and submission for final loan approval to meet established loan closing dates Communicate loan status to sales partners Develops and maintains knowledge of regulations and compliance while complying with company policies and secondary market requirements pertaining to credit/security standards and regulatory requirements relative to conventional, government and self-employed loans, among others; industry standard conveyance/settlement procedures; current real estate laws and appraisal requirements Have 2-3 years of experience processing FHA or VA loans preferred Keep abreast of changes in policies, standards, and regulations applicable to work units. Understand and apply local, state, and federal regulations relating to processing mortgage loans Promotes and provides excellent customer service by effectively communicating and cooperating with all internal and external customers The nature of communication activities involves distributing and exchanging information with others, working with confidential information, following up with customers, referring customers to appropriate person(s), composing correspondence and memoranda. Prepare documents and forms with accuracy and attention to detail Functionality and operation of software programs (i.e. word processing, spreadsheet and database) sufficient to perform job duties. Use of Automated systems for processing in order to verify and ensure the accuracy of data input/output General office practices and customer service skills. Operation of office equipment at an acceptable level of proficiency Interpretation and application of loan processing policies and procedures in order to correct errors and resolve discrepancies. Apply principles, practices, and regulations applicable to mortgage lending and secondary market Working as liaison between customer and loan officer Assisting loan officer with each file submission Understanding of appraisal and underwriting process Complete assigned work to meet deadlines in a high production environment Study a situation and decide on the course of action based on analysis and within scope of authority Contribute to productivity of team through mentoring newly hired processors To assist Team Manager with day-to-day functions Qualifications: Minimum of three (3) years of mortgage loan processing and/or related experience Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure. People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities. Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes. Ability to display a high degree of creativity and latitude when performing job functions. Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities. Must be mature, flexible, and energetic with a competitive and winning spirit. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker’s Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

Keywords: Citizens Trust Bank, Cleveland , Residential Mortgage Loan Processor, Accounting, Auditing , Atlanta, Tennessee