Consumer Credit Servicing Support Specialist
Company: First Horizon
Location: Knoxville
Posted on: March 31, 2026
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Job Description:
Hours: Mon - Fri / 8:00 AM - 8:00 PM Sat 8:00 AM - 5:00 PM At
First Horizon Bank Operations, we are on a mission to deliver a
seamless customer experience. We are passionate about doing things
right and doing the right things. We collaborate with each other
and with our internal business partners to delight our customers.
We believe in creating an environment where everyone’s ideas are
valued so that the team operates at its best. Our team members
serve with humility and a deep commitment to their responsibility
to be the best at serving their customers one opportunity at a
time. SUMMARY Are you a professional and detail-oriented individual
with a passion for helping others and problem solving? Do you
flourish in a dynamic team environment with an operating purpose of
helping clients unlock their full potential with capital and
counsel? If this describes you, then you may be a great fit for our
Consumer Credit Servicing Support Specialist opening! The
Specialist is responsible for delivering superior service to our
existing consumer credit and private clients. Preferred candidates
will have excellent communication skills, the ability to listen to
understand client’s needs, and offer expert advice on products and
services in a positive, friendly manner that builds lasting
connections and supports the corporation’s primacy efforts. This
role works directly with the department’s sales team for referral
generation and potential new account openings. ESSENTIAL DUTIES AND
RESPONSIBILITIES Builds connections with First Horizon clients by
phone and email to provide excellent customer service when
responding to consumer credit inquiries related to the status of
accounts, payments, pay-off quotes and other concerns or questions;
emphasis on one touch resolution. Communicate directly with clients
for consumer credit related requests, resolving and expediting
inquiries, discrepancies, and special requests. Deliver holistic,
consultative, solutions-based approach to our private client
customers; collaborating with relationship bankers as needed to
deliver a seamless experience. Timely follow up with new and
existing clients to ensure needs were adequately addressed.
Collaborates with leadership and team members to assist clients
accurately and efficiently. Conduct needs-based conversations and
make referrals to bank partners to generate new business and deepen
existing client relationships. Participate in client/prospect
calling activities during special campaigns. Assist management with
“On the Job Training” of new employees. Build and cultivate
cross-LOB relationships with key stakeholders across the
organization, acting as an ambassador for the Direct Sales Team and
Contact Center Banking Delivery Channel. Identify and spur
implementation of initiatives and operational process changes
promoting a culture of evolution. Follow and understand all
compliance and operational guidelines to ensure major areas of
responsibilities are completed to compliance guidelines and
standards. All other job-related duties as assigned. SUPERVISORY
RESPONSIBILITIES No supervisory responsibilities QUALIFICATIONS To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The qualifications
listed below are representative of the education and job experience
required. High school diploma or general education degree (GED)
PREFERRED: 4 Year College Degree in Business, Marketing or Other
related field. PREFERRED: Bi-Lingual (Spanish speaking) 1-2 years
of consumer credit / servicing experience Possess excellent
customer service skills. Possess excellent communication skills via
telephone, email, and chat. Able to perform multiple tasks in a
fast-paced environment. Above average Consumer Credit/Deposit
Product knowledge COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft
Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus. About
Us First Horizon Corporation is a leading regional financial
services company, dedicated to helping our clients, communities and
associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates in 12 states across the southern U.S. The Company and
its subsidiaries offer commercial, private banking, consumer, small
business, wealth and trust management, retail brokerage, capital
markets, fixed income, and mortgage banking services. First Horizon
has been recognized as one of the nations best employers by Fortune
and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More
information is available at www.FirstHorizon.com. Benefit
Highlights • Medical with wellness incentives, dental, and vision •
HSA with company match • Maternity and parental leave • Tuition
reimbursement • Mentor program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Keywords: First Horizon, Cleveland , Consumer Credit Servicing Support Specialist, Accounting, Auditing , Knoxville, Tennessee
