Billing Coordinator
Company: Chubb
Location: Chattanooga
Posted on: April 1, 2026
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Job Description:
Description Combined Insurance, a Chubb Company, is seeking a
Billing Coordinator to join our fast-paced, high energy, growing
company. We are proud of our tradition of success in the insurance
industry of over 100 years. Come join our team of hard-working,
talented professionals! Job Summary This role is responsible for
providing quality service to customers and supporting business
partners using various systems and administrative processes that
are focused on premium application and billing administration at
the coverage and account level for Combined US The Billing
Coordinator role has a direct impact on customer experience and
customer loyalty, which supports company growth. This role is
primarily focused on the completion of standard tasks that center
on timely and accurate execution of standard procedures. Work is
performed under general supervision provided by the team manager
and in accordance with established standard operating procedures.
This position requires strong analytical skills, relationship
management, communication, sound judgment, organizational skills,
and problem resolution to meet the diverse needs of our clients.
Responsibilities Proactively manage multiple policies and accounts,
ensuring accurate premium application and billing administration.
Collaborate with business partners to resolve billing inquiries and
ensure timely payment application at the policy level. Conduct
premium payment audits to assist clients in identifying
discrepancies or missing payments. Communicate billing information
effectively to internal and external partners to enhance customer
understanding and satisfaction. Support past due premium management
goals, including collections and account reconciliations within
established guidelines. Work closely with internal teams (e.g.,
Implementation, Client Relationship Managers, Underwriting) to
address billing challenges and document resolutions. Manage
suspense and unapplied premium resolutions, ensuring accuracy in
all billing processes. Build and maintain strong relationships with
stakeholders, addressing concerns and developing action plans as
needed. Utilize judgment to evaluate service issues and propose
actionable solutions within the scope of authority. Identify trends
in service performance and participate in projects aimed at
continuous improvement in efficiency and customer experience.
Handle a full caseload while consistently meeting service level
expectations and complete additional duties as assigned.
COMPETENCIES Problem Solving : Takes an organized and logical
approach to thinking through problems and complex issues.
Simplifies complexity by breaking down issues into manageable
parts. Looks beyond the obvious to get at root causes. Develops
insight into problems, issues and situation. Continuous Learning :
Demonstrates a desire and capacity to expand expertise, develop new
skills and grow professionally. Seeks and takes ownership of
opportunities to learn, acquire new knowledge and deepen technical
expertise. Takes advantage of formal and informal developmental
opportunities. Takes on challenging work assignments that lead to
professional growth Initiative : Willingly does more than is
required or expected in the job. Meets objectives on time with
minimal supervision. Eager and willing to go the extra mile in
terms of time and effort. Is self-motivated and seizes
opportunities to make a difference. Adaptability : Ability to
re-direct personal efforts in response to changing circumstances.
Is receptive to new ideas and new ways of doing things. Effectively
prioritizes according to competing demands and shifting objectives.
Can navigate through uncertainty and knows when to change course
Results Orientation : Effectively executes on plans, drives for
results and takes accountability for outcomes. Perseveres and does
not give up easily in challenging situations. Recognizes and
capitalizes on opportunities. Takes full accountability for
achieving (or failing to achieve) desired results Values
Orientation : Upholds and models Chubb values and always does the
right thing for the company, colleagues and customers. Is direct
truthful and trusted by others. Acts as a team player. Acts
ethically and maintains a high level of professional integrity.
Fosters high collaboration within own team and across the company;
constantly acts and thinks “One Chubb” Skills Excellent verbal and
written communication, with strong interpersonal and customer
service abilities. Advanced analytical, accounting, and
problem-solving skills, with a focus on identifying issues and
developing effective solutions. Proven ability to build trust-based
relationships and collaborate effectively with cross-functional
teams. Strong initiative and accountability in managing tasks,
demonstrating sound judgment and organizational skills. Adaptable
and flexible in prioritizing multiple tasks in fast-paced
environments while maintaining attention to detail and quality.
Committed to exceeding customer needs and making informed business
decisions considering impacts and risks. High proficiency in
relevant systems and processes, coupled with a strong work ethic
and desire for professional growth. Education and Experience 4-year
college degree strongly preferred; equivalent work experience may
substitute 3 years of group benefits insurance industry and/or
premium/billing experience preferred. Basic accounting principles
and practices preferred. The pay range for the role is $53,000 to
$77,000. The specific offer will depend on an applicant’s skills
and other factors. This role may also be eligible to participate in
a discretionary annual incentive program. Chubb offers a
comprehensive benefits package, more details on which can be found
on our careers website . The disclosed pay range estimate may be
adjusted for the applicable geographic differential for the
location in which the position is filled.
Keywords: Chubb, Cleveland , Billing Coordinator, Accounting, Auditing , Chattanooga, Tennessee
