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Cloud Services Client Engagement Manager

Company: PTC Inc.
Location: Home Office in Marietta, GA
Posted on: June 27, 2018

Job Description:

**This work location is a home office. Any qualified U.S. worker will be

permitted to work from a home office within the same Metropolitan

Statistical Area (MSA).

Duties: Manage and execute a repeatable process for seamless transition

from sales to sustainment using Cloud Services endorsement-by-construction

process. Provide technical sales support to Cloud Services Business

Development Managers during the on-boarding process. Manage the client

onboarding process to ensure successful integration, strong customer

adoption, and renewal of services. Work with the Professional Service

organization to develop scope-of-work for consulting and configuration

efforts. Manage partner and OEM engagements. Build relationships with key

customer executives and departmental managers. Assist leadership with the

development of a managed services strategy and business model to identify

expansion opportunities. Investigate and understand the internal business

processes of client base to assist them with solution strategies. Identify

and cultivate new opportunities by making existing client base aware of

new, emerging or existing technologies, demonstrating the value of these

technologies, and how they can affect positive results for the client.

Protect existing portfolio by ensuring client objectives continue to be met

. Coordinate internal resources to build strong partnerships and successful

cross-department service delivery model. Act as the client Point of

Contact (PoC) for escalations, expansions, and all managed service needs.

Up to 40% domestic and international travel required, often on short

notice.

Requirements: Master's degree in Computer Engineering, Business

Administration, Management Information Systems or related field (willing to

accept foreign education equivalent) plus 3 years of experience providing

client service and account management. Or, alternatively, a Bachelor's

degree and 5 years of experience providing client service and account

management. Specific skills/other requirements – experience must include

the following: 3 years leveraging Software as a Service (SaaS) cloud-based

computing standards to implement software applications using Informatica,

stored procedures, business objects, Java, Oracle, and Oracle Toad to

develop efficient SLM applications on Windows and UNIX; 3 years

implementing Service Lifecycle Management (SLM) solutions within the High-

tech, Healthcare, Retail, or Aerospace industry to gather requirements and

designs; 4 years debugging application performance for software

configuration, hardware infrastructure, network, and database; and, 3 years

coaching, mentoring, and leading a team of consultants to implement “best

practices” for SLM solutions.

Send resume to resumes@ptc.com and include job title and “Job Code GCRS” in

the subject line.

Keywords: PTC Inc., Cleveland , Cloud Services Client Engagement Manager, Computer , Home Office in Marietta, GA, Tennessee

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