Customer Service Representative

Location: Kennesaw
Posted on: June 23, 2025

Job Description:

Beacon Hill Associates is seeking a Bilingual Customer Service Representative for a contract position located in Kennesaw, GA. The position involves providing face-to-face support for customers, assisting with account services, and offering backup support to the broader Customer Service Operations team. This is an onsite opportunity with structured hours from Tuesday through Saturday. Daily Duties: * Deliver exceptional customer service in face-to-face interactions. * Maintain a professional, courteous demeanor while communicating with customers and agency personnel. * Resolve customer issues in a timely manner by collaborating with team members as needed. * Support back office operations by performing non-phone responsibilities as assigned. * Ensure all services are completed in accordance with established procedures and customer satisfaction standards. * Adhere to punctuality and performance guidelines, with potential to earn up to $200/month in performance bonuses based on a monthly scorecard. Ideal candidate: * Must be bilingual (English/Spanish preferred) with excellent verbal communication skills in both languages. * Minimum of 2 years of face-to-face customer service experience. * Must live in or near Kennesaw, Acworth, Woodstock, or Marietta. * Must be able to attend a paid, three-week training program in downtown Atlanta. * Proficiency in Microsoft Office Suite and ability to quickly learn agency-specific systems. * Demonstrated commitment to core values: Integrity, Innovation, Collaboration, Customer Focus, and Diversity. * Strong interpersonal skills and the ability to work effectively as part of a team. * Reliable, punctual, and adaptable to a fast-paced public-facing environment. Schedule & Compensation: * Work Hours: Tuesday - Friday (8:00 AM - 6:00 PM) and Saturday (8:00 AM - 12:00 PM) * Pay Rate: $15/hour plus monthly performance bonus (up to $200/month) * Performance bonus eligibility begins after training and is applied in the month following completion * Contract assignment with no specified end date Additional Information: * Environment: Onsite only (no remote/hybrid option) * Parking or transit stipend provided * Equipment: Workstation provided at office * Start Date: After successful interview and onboarding If you have a passion for customer service and enjoy working in a supportive, fast-paced environment, apply today! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)

Keywords: , Cleveland , Customer Service Representative, Customer Service & Call Center , Kennesaw, Tennessee