Customer Service Officer/ Call Center Rep WFH

Company: Monster jobs
Location: Atlanta
Posted on: June 30, 2025

Job Description:

We are looking for a professional, customer-focused individual to join our team as a Customer Service & Call Center Representative . This blended role involves handling inbound and outbound customer interactions, resolving inquiries, processing service requests, and maintaining accurate records—all while ensuring a positive and efficient customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and is comfortable in both phone and digital support environments. Key Responsibilities: Answer incoming calls, emails, live chats, or social media messages from customers seeking support, information, or service. Handle outbound follow-ups for service confirmations, issue resolution, and customer satisfaction. Resolve product or service issues by identifying the cause, recommending solutions, and ensuring timely resolution. Process orders, returns, refunds, payments, and other customer service-related tasks accurately and efficiently. Maintain detailed records of customer interactions, transactions, and feedback using CRM and data entry systems. Escalate unresolved or complex cases to supervisors or specialized departments when needed. Follow communication scripts and company policies to ensure consistency and professionalism. Meet individual and team KPIs, such as call handling time, customer satisfaction, resolution rate, and response time. Participate in team meetings and training to stay current on products, services, and procedures. Uphold a high standard of customer care and represent the company in a positive and professional manner.

Keywords: Monster jobs, Cleveland , Customer Service Officer/ Call Center Rep WFH, Customer Service & Call Center , Atlanta, Tennessee