Billing Analyst
Company: StandardAero
Location: Maryville
Posted on: July 4, 2025
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Job Description:
JOB DESCRIPTION Build an Aviation Career You’re Proud Of No
matter your background, we will support you to take on new
challenges and grow your skills. You’ll build relationships, ensure
our teams are taken care of and advocate for our customers’ needs.
Our values like integrity, service, teamwork, and communication
will make you proud to be part of StandardAero. Grow our
ever-growing business by assisting customers, reaching new ones,
and developing program strategies to help us succeed. You’ll build
relationships, ensure our teams are taken care of, and advocate for
our customers’ needs. With your expertise as a Billing Analyst you
will partner with our Aviation Customer Service department. Where
you will create and distribute invoices with a high degree of
accuracy to guarantee revenue to the organization. In addition, the
ideal candidate will have a keen eye for attention to detail and be
comfortable working with minimal supervision while meeting tight
deadlines. What you’ll do: Receive, process and verify
component/module/accessory induction information and/or customer
orders for purchases using company systems and customer purchase
orders to verify the accuracy of information/orders. Ensure
customer requirements and expectations are confirmed, documented,
and communicated to the appropriate team members for the BU/site.
Prepare, generate and distribute reports, order acknowledgments,
estimates and invoices as required. Compare engineering reports
with estimates and invoices, identifying potential cost overruns as
they occur. Initiate the required action for response to customer
service requests for workscope/order changes, including the
maintenance of order information files, and communicates changes to
the appropriate personnel. Provides a close liaison role with
service engineers, operations, logistics and materials. Provide
customers with product information including pricing, scheduling,
delivery and/or backorder availability and functionally equivalent
part alternatives. Acts as a liaison between the customer and
production operations regarding expected completion dates, tracing
and expediting shipments as needed. Explain pricing, price
increases, and estimate and invoice changes to customers. Manages
customer expectations with respect to estimate changes, summarizing
cost-benefit and qualifying repair development costs to customers.
Monitor and analyzes cost projections on an ongoing basis,
proposing solutions for corrective action as required. Resolve or
assists in resolving warranty claims; issues core credits and
debits for claims and invoice errors, if applicable. Project a
positive image in representing the corporation to clients and the
community Cultivate customer loyalty through a commitment to
customer satisfaction. Support preparation of proposals, quotes and
presentations. Manage personal workload and time, adapting to
change and adjusting to changing demands of the workplace. Receive,
evaluate and answer customer and internal organization regarding a
variety of order-related or service issues. Assists with the
settlement of customer complaints. Responsible for observing and
reporting any issues or concerns in support of the company-wide
quality, environmental and Safety Management System [SMS] policies.
Carries out additional projects as assigned. What skills you will
use: Your proven experience as a Billing Analyst or similar
accounting role Your knowledge of electronic billing procedures
Your proven experience in MS Office (particularly Excel);
familiarity with databases and SQL is an asset Your ability to
communicate effectively with customers (both internal and
external), demonstrating effective use of written, verbal,
non-verbal, and active listening skills, employing relevant
knowledge, skills, and judgment to achieve organizational goals.
Your strong planning, organizational, analytical, decision making
and problem solving skills. Your strong interpersonal and teamwork
skills that include demonstrated experience with negotiation,
conflict resolution and customer service. Your experience working
in a culturally diverse environment with a demonstrated sensitivity
to other cultural norms and practices. Your commitment to
professional practice and continuous professional improvement. Your
working knowledge of company instructions and export compliance.
Your knowledge of products/engines/propellers/accessories in
respective business unit/site and technical skills appropriate to
role. You high school completion or equivalent to high school
completion with specialized training Your ability to meet US
Persons requirements per ITAR. Benefits that make life better:
Comprehensive Healthcare 401(k) with 100% company match; up to 5%
vested Paid Time Off starting on day one Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts Short- &
Long-Term Disability Life & AD&D Insurance Learning & Training
opportunities Raising the Standard of Excellence since 1911 With
over a century of proven excellence, StandardAero has become an
industry leader in MRO services and customized solutions in the
aerospace field. Our shared values and learning-based culture
inspire our team to exceed their potential and power our customers’
missions worldwide. With on-the-job training, advancement
opportunities, and excellent benefits, StandardAero invites you to
experience a fulfilling and meaningful career with us. Inclusivity
Is Our Standard StandardAero offers equal employment opportunities
for all. Our supportive environment celebrates diversity with no
room for harassment or discrimination of any kind. We invite you to
bring your authentic self to our team and experience our welcoming
culture.
Keywords: StandardAero, Cleveland , Billing Analyst, Customer Service & Call Center , Maryville, Tennessee
