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Field Service Manager

Company: Satellites Unlimited
Location: Cleveland
Posted on: January 16, 2020

Job Description:

Who Are We? Satellites Unlimited LLC. (SUI) is an Employee Owned and Operated business that is an exclusive Regional Service Provider for DISH Network with 18 offices spread across 8 states in Southeastern United States. We strive to always execute with integrity and remain adaptable in order to consistently WOW our customers. We believe in attracting and retaining top talent by continually investing in our employees. Through a strong initial training program and continuous development, we prepare our employees for career success and growth within our organization. The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 12-16 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment. Essential Duties and Responsibilities: Essential Duties and Responsibilities: Hire, train, and evaluate new technicians Conduct performance review meetings, coach employees' about work-related issues and job performance deficiencies, monitor employees work levels and review work performance Investigate and follow-up on customer damage claim incidents Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer needs while limiting excess costs Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality Provide technical troubleshooting to technicians and customers Share relevant information to technicians and team-members as appropriate Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety Investigate accidents or injuries and prepare reports of findings Requisition materials and supplies, such as tools, equipment, or replacement parts Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use Conduct technician team meetings Complete van inspection, maintenance, and cleaning Deliver equipment and tools to field technicians. Establish satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards Maintain a safe work environment by following safe practices and adhering to safety policies Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length Must be able to work in tight spaces, including attics and crawl spaces Must be able to work outside in all weather conditions Must be able to stand for extended periods of time Ensure effective field service support Work with field managers and site Implementing all field change orders Support products in the field Promote existing portfolio of field service products Execute projects for the field locations Organize field services offices and facilities, coordinates and schedules field services representatives Implement governance todeliver superior field services performance Managing an International field service and support organization Develop new hire field service personnel Comply with documentation procedures and standards Managing Instron's field service organization as a P&L business and responsible for the generation of field service revenues and control of field service expenses Identify field sales operational process improvement opportunities Overseeing the operation of field services areas Ensure that the field service technicians operate in a safe manner Provide feedback on product issues from the field Implement governance to deliver superior field services performance Manage large-scale field service and emergency response projects Manage customer service operations and service agreements Provide field support to superintendents and supervisors

Keywords: Satellites Unlimited, Cleveland , Field Service Manager, Executive , Cleveland, Tennessee

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