Major Incident Management
Company: Change Healthcare
Posted on: November 18, 2021
Major Incident Manager What will I be responsible for in this
job? (brief summary of the role)Major Incident Manager is a
critical role to drive quick remediation of large impacting
incidents.- This role is responsible for facilitating the incident
resolution bridge and providing written and verbal updates to
stakeholders.- Identifying and documenting critical action items is
crucial to the success of this position.What are the requirements?-
Years of experience:Minimum 3-5 years of experience in ITIL
Incident Management.5+ years in IT Operations environment-
Education:Bachelor's DegreeITIL Foundations certified (v3 or v4)-
Physical requirements: NAWhat critical skills are needed for you to
consider someone for this position?
- Communication skills: excellent written and verbal skills in
providing updates to various levels of the organization. Ability to
understand and translate technical information and issues into
communications which can be easily understood.
- Problem solving and analytical skills: With limited
information, identify support teams and path forward. Ask probing
questions to identify where the problem lies and who is needed to
- Decision making skills: ability to assess a situation and make
a sound, strong judgement based on facts.
- IT Knowledge: basic understanding of industry standard
technologies (Network, Windows, Open Systems, Mainframe, etc).
- Collaboration: Strong interpersonal and teamwork skills. Work
across many teams for one common goal.
- Leadership skills: ability to own the bridge call and drive
peers to resolution. Command and control.
- Organizational skills: Track many parallel tasks and paths to
remediation (multi-tasking). Document all action items and follow
up on each task.
- Ability to work on-call rotation: support a 365x24x7
organization.What other skills/experience would be helpful to
have?Any ServiceNow and/or ITIL certifications are a plusHow much
should I expect to travel?5%Employees in roles that require travel
will need to be able to qualify for a company credit card or be
able to use their own personal credit card for travel expenses and
submit for reimbursement.Join our team today where we are creating
a better coordinated, increasingly collaborative, and more
efficient healthcare system!-COVID MandateAs a federal contractor,
Change Healthcare is adhering to the Executive Order which mandates
vaccination.- As such, we are requiring all U.S. new hires and
employees to show proof of being fully vaccinated for COVID-19 or
receive an approved accommodation by their date of hire, as a
condition of employment.-As we continue to navigate the
ever-changing COVID-19 pandemic, we remain committed to doing our
part to ensure the health, safety, and well-being of our team
members and our communities. Proof of vaccination or accommodations
requests will be collected once an offer is accepted with Change
Healthcare. -All accommodation requests will be carefully
considered but are not guaranteed to be approved.-Equal
Opportunity/Affirmative Action Statement Change Healthcare is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, genetic
information,- national origin, disability, or veteran status. To
read more about employment discrimination protections under federal
law, read EEO is the Law at and the supplemental information at .If
you need a reasonable accommodation to assist with your application
for employment, please contact us by sending an email to
email@example.com "Applicant requesting
reasonable accommodation" as the subject. Resumes or CVs submitted
to this email box will not be accepted.Click here -to view our pay
transparency nondiscrimination policy.California (US) Residents: By
submitting an application to Change Healthcare for consideration of
any employment opportunity, you acknowledge that you have read and
understood-.Change Healthcare maintains a drug free workplace and
conducts pre-employment drug-testing, where applicable, in
accordance with federal, state and local laws.
Keywords: Change Healthcare, Cleveland , Major Incident Management, Executive , Cleveland, Tennessee
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