Director of Customer Care

Company: eXp Realty - Hero Homes Group
Location: Cleveland
Posted on: November 22, 2021

Job Description:

We are looking for an experienced Director of Customer Care to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.ResponsibilitiesLiaise with superior to make decisions for operational activities and set strategic goalsPlan and monitor the day-to-day running of business to ensure smooth progressSupervise staff from different departments and provide constructive feedbackEvaluate regularly the efficiency of business procedures according to organizational objectives and apply improvementsManage procurement processes and coordinate material and resources allocationOversee customer support processes and organize them to enhance customer satisfactionReview financial information and adjust operational budgets to promote profitabilityRevise and/or formulate policies and promote their implementationManage relationships/agreements with external partners/vendorsEvaluate overall performance by gathering, analyzing and interpreting data and metricsEnsure that the company runs with legality and conformity to established regulationsSkillsExcellent organizational and leadership abilitiesOutstanding communication and people skillsKnowledge of industry's legal rules and guidelinesIn depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)Working knowledge of data analysis and performance/operation metricsFamiliarity with MS Office and various business software (e.g. ERP, CRM)BSc/BA in business administration or relevant field; MSc/MA will be a plusJob Type: Full-timePay: $30,000.00 - $80,000.00 per yearSchedule:8 hour shiftDay shiftMonday to FridayOn callWeekend availabilityAbility to commute/relocate:Cleveland, TN 37311: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Sales: 1 year (Preferred)Work Location: One location

Keywords: eXp Realty - Hero Homes Group, Cleveland , Director of Customer Care, Executive , Cleveland, Tennessee