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Field Service Manager

Company: Satellites Unlimited Inc.
Location: Cleveland
Posted on: May 16, 2022

Job Description:

The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a
team of 12-16 satellite installation technicians. The FSM is responsible for enhancing the quality of
services that are being provided to DISH Network customers, in a safe and values driven environment.
Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

  • Hire, train, and evaluate new technicians
  • Conduct performance review meetings, coach employees' about work-related issues and job
    performance deficiencies, monitor employees work levels and review work performance
  • Investigate and follow-up on customer damage claim incidents
  • Determine schedules, sequences, and assignments for work activities, based on work priority,
    quantity of equipment, and skill of personnel
  • Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer
    needs while limiting excess costs
  • Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality
  • Provide technical troubleshooting to technicians and customers
  • Share relevant information to technicians and team-members as appropriate
  • Inspect and monitor work areas, examine tools and equipment, and provide employee safety
    training to prevent, detect, and correct unsafe conditions or violations of procedures and safety
  • Investigate accidents or injuries and prepare reports of findings
  • Requisition materials and supplies, such as tools, equipment, or replacement parts
  • Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational
    procedures, or equipment use
  • Conduct technician team meetings
  • Complete van inspection, maintenance, and cleaning
  • Deliver equipment and tools to field technicians.
  • Establish satellite TV systems by installing equipment, running and pulling cable, programming
    and calibrating equipment while adhering to codes, regulations and standards
  • Maintain a safe work environment by following safe practices and adhering to safety policies
  • Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
  • Must be able to work in tight spaces, including attics and crawl spaces
  • Must be able to work outside in all weather conditions
  • Must be able to stand for extended periods of time

Keywords: Satellites Unlimited Inc., Cleveland , Field Service Manager, Executive , Cleveland, Tennessee

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