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Facility Manager

Company: ISS Facility Services - North America
Location: Cleveland
Posted on: June 22, 2022

Job Description:

Facility ManagerKey PurposeThe Facility Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources. Success Criteria

  • Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities'
  • Successful delivery of prioritized projects and programs
  • In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
  • Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
  • Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
  • Participate and embrace the development opportunities Key Areas of Collaboration and Influence
    • Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
      • Account Organization
      • Risk Management and Compliance
      • Customer Organization
      • Local Excellence Functions
      • External Partners and Suppliers
      • Account dedicated People & Culture, HSE, and Finance
        • Promote the IFS model within the ISS community
        • Transfer best practice
        • Use the account to promote and further develop ISSIdeal Candidate Experience
          • 4+ years of facilities management experience, ideally in a supervisory role
          • Bachelor's degree in Facility Management or related field preferred
          • Experience with Retail or Manufacturing preferred
          • Strong supervisory background desirable not required, along with good customer service experience
          • Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
          • Excellent time management skills; able to organize and work independently; bilingual is a plusKey Accountabilities
            • Ensure delivery on contract promises
            • Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
            • Responsibility for innovation at account including deploying own resources in relevant Corporate activities
            • PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
            • Collaborate with internal/external stakeholders to identify and roll-out project support
            • Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
            • Conducts periodic internal review to ensure that compliance procedures are followed
            • Increase customer loyalty and satisfaction through service excellencePhysical Demands & Work Environment
              • Long working hours
              • Sitting at a computer for 50% of the time
              • Walking/Inspecting the site 50% of the time
              • Must be able to lift a minimum of 10 pounds
              • Must be able to work under pressure and time deadlines during peak periodsAs a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting salary of $65,000 USD.

Keywords: ISS Facility Services - North America, Cleveland , Facility Manager, Executive , Cleveland, Tennessee

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