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General Manager

Company: Dynamic Group Management
Location: Cleveland
Posted on: September 13, 2019

Job Description:

Be... an Innovator, a Motivator, a Leader, a Team Player, a Self Driven Most of all, Be Dynamic! Join us as the General Manager at our New Towne Place Suites by Marriott Cleveland, TN . Experience : Minimum of 2 years experience as a General Manager in similar type & size hotel 2 years additional management experience (of which 1 year is in hotels) Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction Local market experience preferred Marriott experience preferred Extended Stay Experience a plus Summary Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry. Essential Job Duties Hotel Profitability: Ensures the attainment of established budgeted goals for all departments of Hotel Monitors compliance with labor standards and staffing guidelines by all departments Monitors compliance with annually established room rate plan Monitors operating expense tracking system for all departments Administers approved incentive programs Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals Audits departmental procedures and performance. Modifies procedures as needed. Monitors rooms inventory and merchandising procedures. Conducts Monthly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials Assures compliance with established Manager On Duty (M.O.D.) Program Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings Asset Management: Exceeds Brand and/or Dynamic Group's quality standards ensure a favorable franchise inspection grade for the property Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office Ensure completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing Conducts daily inspections of property, guest rooms to ensure maintenance, housekeeping is meeting/exceeding maintenance/cleanliness standards Conducts Daily property inspections and approves action plans to include time-table to resolve problems Attends Asset Management meetings Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets Evaluates all guest complaints and ensure corrective action is taken by department heads Monitors guest responses, responding as needed; executes action plan to correct issues Hosts social events/receptions as required by the Brand and/or Dynamic Group Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel Participates in the Dynamic Group activities and other company-sponsored community service & fundraising events Human Resources: Ensure employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals Interviews, selects, trains, and counsels associates Ensure that all new hires are given the proper on boarding experience Ensure that staff is properly trained by their managers Ensure adequate staffing levels are maintained, adhering to budgetary and staffing guidelines Ensure compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual Maintains associate files, ensure all documents are current (including job descriptions and version of handbook) Ensure that performance evaluations are being issued as required by corporate Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives Ensure hotel is in compliance with all Dynamic Group's policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings Payroll processing and reconciliation Personal Development: Ensure continual efforts are made to increase management abilities and knowledge Attends annually a minimum of one advanced management training seminar Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology Attends franchise & Dynamic Group's mandated training courses as required Consistently models the behavior of a 'Dynamic Ambassador' who: Maintains a professional image, including grooming, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Dynamic properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Additional duties may be added at any time at the discretion of management Skills/Qualifications Education : Bachelor's degree in Hospitality or related field preferred; however, skill ls/knowledge gained through on-the-job training and previous experience may substitute for degree Certifications / Licenses : Must possess and maintain a motor vehicle operator's license in good standing Brand General Manager certification preferred Additional Skills : Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Dynamic Group's standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (M3, PMS) Ability to remain calm during stressful situations Ability to motivate and lead a team Ability to read, interpret and analyze financial reports, Sales & Marketing reports Proficient in Microsoft Office Proficient in Google Apps for Work preferred Physical Demands Walking and Standing: 45 - 55' Sitting: up to 50' Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Occasionally Traveling: Infrequently Environmental Conditions : Inside: Protection from weather conditions, but not necessarily from temperature changes. Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions Dynamic Group is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled Benefits : Medical, Cell Phone

Keywords: Dynamic Group Management, Cleveland , General Manager, Executive , Cleveland, Tennessee

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