ClevelandTNRecruiter Since 2001
the smart solution for Cleveland jobs

Spectrum Assistant Store Manager

Company: Spectrum
Location: Cleveland
Posted on: November 2, 2019

Job Description:

SPECTRUM ASSISTANT STORE MANAGER

Apply Now DATE POSTED 10/30/2019 Requisition Number: 252160BR Location: United States - Tennessee - Cleveland Area of Interest: Retail, Sales Position Type: Full Time JOB SUMMARY
The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.

Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.

Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.

Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.

Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.

Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.

Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.
Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.
Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.
Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.

Implements and enforces the cash management policy and completes timely audits of their Spectrum store.

In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.

Provides management with frequent updates about key events in their store.

Assists with Store Manager functions and performs other duties as requested by management.

REQUIRED QUALIFICATIONS
Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills
Significant time working inside a destination-style shopping environment
Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment
Displays passion for delivering a great customer experience during multiple roles in their career
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

Education
Bachelor s Degree or equivalent work experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Some experience in implementing sales training and employee development programs
Some knowledge of identifying trends, risks and communicating those to management

RELATED WORK EXPERIENCE
1+ year: Management experience
1-3 yrs: Telecommunications/wireless experience
3-5 yrs.: Sales/Customer Service experience

WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work hours and travel to other locations as business needs dictate
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Professional attire and appearance
Valid driver s license and ability to meet Charter s motor vehicle requirements

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13553 Business Unit: Marketing Apply Now Apply Later

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

Keywords: Spectrum, Cleveland , Spectrum Assistant Store Manager, Executive , Cleveland, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Manager, Business Tax Services
Description: Are you a strategic and creative federal tax professional who likes solving complex federal tax issues Do phrases like accounting for income taxes, tax restructuring, and tax controversy peak your interest (more...)
Company: Deloitte
Location: Atlanta
Posted on: 11/21/2019

Maintenance Manager
Description: The Maintenance Manager will be responsible for directing and coordinating activities of maintenance team members engaginig in repair, maintenance, and installation of machines, tools, and equipment, (more...)
Company: Inalfa Roof Systems Group
Location: Atlanta
Posted on: 11/21/2019

Operational Risk Manager 4
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Riverdale
Posted on: 11/21/2019


Regional Phlebotomy Manager - Tucker, GA
Description: Supervises the activities of 100 or more patient service technicians and oversees the operations of 20 or more patient service centers within an assigned
Company: LabCorp
Location: Stockbridge
Posted on: 11/21/2019

Enterprise Operations Center Manager (Security Clearance required)
Description: Description Job Requisition:Enterprise Operations Center ManagerJob Description:Leidos is seeking qualified candidates for the role of Enterprise Operations Manager, in support of the U.S. Army Corps (more...)
Company: Leidos
Location: Atlanta
Posted on: 11/21/2019

Operational Risk Consultant 4- Wealth and Investment Management (WIM)- WIM Control Third Party Risk
Description: Job Description br At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. -We're looking for talented people who will put our customers at the center of (more...)
Company: Wells Fargo Bank
Location: Aragon
Posted on: 11/21/2019

Infantryman - Management Training (11B)
Description: 11B Infantryman - Management TrainingJob ID: Job Views: 158Location: ATLANTA, Georgia, United StatesZIP Code: 30336Job Category: Ground ForcesPosted: 11.02.2019Age Requirements: Must be between the ages (more...)
Company: Army National Guard
Location: Atlanta
Posted on: 11/21/2019

Customer Technical Support Manager
Description: Reflexis is seeking an experienced Technical Support Manager to manage our Technical Support and NOC teams Are you a highly determined leader who is goal oriented, organized, with tight-knit collaboration (more...)
Company: Reflexis Systems, Inc.
Location: Kennesaw
Posted on: 11/21/2019

RN / Nurse Manager/House Supervisor
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent
Company: Cross Country Healthcare
Location: Cartersville
Posted on: 11/21/2019

Employee Relations Senior Consultant Conduct Management Enterprise Investigations Team
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Atlanta
Posted on: 11/21/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Cleveland RSS job feeds