Patient Case Manager
Company: TwelveStone Health Partners Inc
Location: Murfreesboro
Posted on: February 14, 2026
|
|
|
Job Description:
Job Description Job Description Description: Who We Are:
TwelveStone Health Partners is focused on the medication needs of
patients with chronic, complex and rare conditions. For more than
35 years, TwelveStone Health has been dedicated to finding new ways
to deliver care designed around the patient. Chronic conditions
include Multiple Sclerosis, NMOSD, Myasthenia Gravis, CIDP, ITP,
Migraine Prevention, Crohn’s Disease, Ulcerative Colitis, Plaque
Psoriasis, Alpha 1 Antitrypsin Deficiency, Primary
Immunodeficiency, hATTR Amyloidosis, Thyroid Eye Disease, and many
others. For patients, we provide access to the most advanced
medications, along with the personal and financial support patients
need to live with chronic conditions. For providers, we simplify
treatment for complex conditions by eliminating the administrative
and clinical burdens placed on your practice when patients need
innovative specialty medications. TwelveStone Health Partners
supports the transition from acute to post-acute care environments
and the journey from sickness to health. We are currently licensed
in 50 states. Summary: We are currently hiring for the position of
Patient Case Manager. This position will serve as a patient journey
liaison for Intake, responsible for constant communication between
departments for referral workflow. Creates professional
interactions with internal and external customers and referral
sources. Researches and identifies causes of slow referral movement
and collaborates with other teams to improve the referral workflow
process. Essential Duties & Responsibilities: Responsible for
overseeing, reviewing, and assisting with coordination of workflow
processes of new and existing referrals. Utilize reporting tools to
determine patient priority. Identify and resolve all care
coordination complaints, concerns, or deficiencies from Department
Managers, Sales/Marketing Staff, and Referral Sources. Review
status of new referrals within 24-48 hours of receipt. Will assist
with determination of IC vs IS workflow due to referral checklist
criteria. Monitor workflow Queues daily to assess stop gaps in
referral process and review for improvements. Engage with
appropriate Intake staff member to aid in process of referrals
within Queues. Coordinate with other department managers in
developing new processes/tools to streamline referral workflow.
Other duties as assigned by management. Requirements: Education:
High School Diploma or GED required. A current, unrestrictive
Licensed Practical Nurse or Certified Pharmacy Technician for the
State of Practice Experience: Minimal of 3 or more years of
experience in a pharmacy, healthcare or clinical setting managing a
high volume of complex patient cases withing an Intake/admissions
referral process. Must be proficient in computer skills, including
MS Office, Excel, and Word. Functional Competencies: Knowledge and
understanding of all aspects of the referral workflow process.
Verbal and written communication, attention to detail, time
management, initiative, prioritization, decision making, follow
through, organization, multitasking, critical thinking, problem
solving, dependability.
Keywords: TwelveStone Health Partners Inc, Cleveland , Patient Case Manager, Healthcare , Murfreesboro, Tennessee
