Therapy Front Desk Coordinator

Company: Peachtree Orthopedics
Location: Marietta
Posted on: February 16, 2026

Job Description:

Job Description Job Description Summary The Front desk Coordinator is responsible for the daily administrative tasks of the front desk for all POC clinics. Organization, attention to detail, prioritizing problem-solving, and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients, and POC staff. Essential Duties and Responsibilities Checks in patients, verifies patients' appointment, demographic information, insurance, and referral. Makes appropriate changes in the computer system and on the patient's profile. Obtains insurance verification at check-in. Obtains patient referrals, when applicable. Assists patients in registering on the patient portal, in order to expedite the check in process. Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations Assists the Patient Account Coordinator in making return appointments and collecting any fees associated with Durable Medical Equipment, Surgical Deposits, or Disability/Medical leave paperwork. Collects payment from patients; manages a daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copies all checks and scans collection sheets for billing; responsible for reconciliation of daily receivables. Scan all daily paperwork in an electronic file at the end of the day. Verify worker's compensation claims for eligibility. Maintains a high level of confidentiality with staff. Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff. Complete weekly schedule to accommodate visiting and permanent coordinators. Assists patients with ambulatory difficulties, i.e. obtaining wheelchairs, etc. Maintains waiting rooms (coffee/magazines) in neat and orderly fashion Ensures facility is in working order and there are no areas that need attention. Addresses any facility related issue but logging it and following up with Lead/Supervisor. Screens and distribute mail. Assists Clinical and Administrative personnel with daily tasks. Maintains area of special assignment. Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel to include but not limited to checks and live tissue samples. Order office supplies. Competencies Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Looks for ways to improve and promote quality patient care. Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization’s goals and values. Adheres to all POC policies and procedures while maintaining patient confidentiality according to HIPAA guidelines. Dependability - Adheres to the company’s time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and companywide timelines, maintains focus. Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Required Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). Minimum one-year experience in customer service in a high-volume atmosphere. Prefer minimum two years’ experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables. Computer Skills To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred. Centricity software will be utilized for obtaining old accounts, the LK system will be utilized to view aged accounts. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Peachtree Orthopedics, Cleveland , Therapy Front Desk Coordinator, Healthcare , Marietta, Tennessee