Patient Care Representative
Company: ContinuumRX
Location: Knoxville
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Job Summary: Under direct and
indirect supervision, the Patient Care Representative (PCR) is
primarily responsible for patient communication to discuss therapy
progress, physician follow-up, medication profile updates, and
obtain inventory from the patient to properly refill the orders.
He/She will assist the pharmacist in obtaining laboratory values
for review. Roles and Responsibilities: Maintain team schedule for
patient follow-up/refill assessments and deliveries. Participates
in team huddles each morning to prioritize and coordinate the
processing, compounding, and delivery of supplies/orders.
Communicates with patients to review inventory to properly refill
existing orders. Anticipates patient care or supply needs to ensure
appropriate inventory is maintained for patients. Reports
identified non-compliance, processes orders, prints labels, and
packing lists in a timely manner. Ensure timely and appropriate
documentation in progress notes. Communicates effectively with
patients/caregivers and clinicians involved in care of patient.
Discusses patient progress, documents in progress notes, and
forwards all concerns and clinical questions to team pharmacist.
Communicates effectively with the Warehouse Coordinator to ensure
patient needs are met for adequate supplies and timely deliveries.
Updates patient medication profile in EMR and presents to team
pharmacist for review. Follow-up with physician's office as
appropriate within the scope of practice. Notifies Reimbursement
team of patient hospitalizations, changes in prescription, and
changes in patient status. Assist pharmacists in obtaining
laboratory values and forward to ordering physician. Enters lab
values in EMR as appropriate. Provide delivery representative with
patient pick-up forms and assist with scheduling of pick-up of
equipment and medical waste. Performs all other duties assigned by
his/her respective Supervisor/Manager. Complete understanding of
confidentiality with respect to Company proprietary information as
well as information concerning patient/client care; complying with
all federal and state laws as apply to confidentiality of protected
health information (PHI) and electronic protected health
information (EPHI); and following HIPAA guidelines regarding
readily identifiable protected health information. Qualifications
and Experience Required: Completion of a Pharmacy Technician
training program/certification as applicable based on State
regulations. Meet the pharmacy technician requirements of the
respective state Current, active and in good standing technician
license/registration in the state of employment. Strong computer
skills (Microsoft Word, Excel, PowerPoint) Exceptional
communication- verbal and written Strong interpersonal skills
Strong organizational and process skills Ability to work well under
pressure ,meet timelines, and completes assigned projects Strong
critical thinking and problem solving skills Proven performance,
history in related field Exceptional attention to detail and
demonstrated results Exceptional track record of customer
satisfaction Preferred: Have a minimum of 6 months pharmacy
technician or related experience; have a good working knowledge of
pharmacy procedures. Working knowledge of Home Infusion, Specialty
Infusion and Durable Medical Equipment (DME) 2 years of computer
data entry experience or related field Benefits: We value our
employees and support work-life balance with a benefits package
that includes PTO, health, dental, and vision insurance, along with
optional voluntary benefits to meet your individual needs.
Keywords: ContinuumRX, Cleveland , Patient Care Representative, Healthcare , Knoxville, Tennessee
