Healthy Families Family Resource Specialist (170)

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: March 17, 2026

Job Description:

Healthy Families Family Resource Specialist (170) Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Healthy Families Family Resource Specialist today! The Healthy Families Family Resource Specialist 1. Manages referrals to the Healthy Families program in accordance with the Healthy Families America model requirements, including. - Attempting contact with all referrals within 24 to 48 hours of receiving the referral. - Contacting each referred family a minimum of 2 times a month during the first trimester and second trimester and until the family is assessed. - Contacting each referred family a minimum of 1 time per week during the third trimester and until the family is assessed. - Contacting each referred family a minimum of 2 times per week once the infant is born and until the family is assessed. - Ensuring all necessary data related to referrals and screenings is inputted correctly into the Heathy Families America Entrance to Exit log that is submitted for accreditation. 2. Initiates and conducts screenings for families interested in the Healthy Families program. - Conducting screening on all families using the Healthy Families Screening Tool and Contact Form. - Ensuring all necessary data related to referrals and screenings is inputted correctly into the Heathy Families America Entrance to Exit log that is submitted for accreditation. 3. Initiates and conducts welcoming, quality, and engaging assessments for all families enrolling in the Healthy Families program in accordance with the core Healthy Families America model standards, including. - Completing the validated Family Resilience and Opportunities for Growth (FROG) Scale with newly enrolling families. - Helping families identify their family strengths and areas of need - Ensuring the FROG assessments are completed prenatally or within 3 months of the infant's birth. - Preparing each FROG for review by supervisor. - Reviewing each FROG with supervisor. 4. Promotes the Healthy Families program by. - Maintaining quality and positive relationships with referring organizations. - Providing referring organizations follow up on every referral received, including whether or not the family declined services. - Represents the program at formal community venues to promote the program and facilitate referrals. - Attending monthly Community Advisory Boards to ensure close communication occurs between Healthy Families program and community resources. - Collecting Memorandum of Understandings from formal community partners. 5. Maintains documentation of services, quality measurement tools, and tracking forms in accordance with the Health Families America model, including. - Submitting monthly Family Assessment Worker reports by the third day of the month - Maintaining the Referral Log submitted for accreditation. - Maintain the Closure Log submitted for accreditation. - Entering all screening, FROG, and Closure information onto tracking spreadsheets submitted for accreditation. - Tracking all outreach and community event participation used in the accreditation process. 6. Maintains completion of required supervision, including. - Ensuring weekly reflective supervision. - Ensuring documentation and tracking information is prepared ahead of supervision for review. 7. Completes required trainings in accordance with Healthy Families America model standards, including completing. - 28 hours of initial Foundations for Family Support Core Training. - Annual Child Abuse and Neglect training. - Annual service population-focused training. - Annual McNabb Center Relias trainings, CPR and First Aid, and Handle with Care trainings. - 15 hours of Infant Mental Health Training annually to maintain Endorsement. 8. Achieve and maintain Infant Mental Health Endorsement through the Tennessee Association of Infant Mental Health, including. - If hired without an Endorsement, will submit application on Endorsement Application System, uphold Ethics Code, achieve mandatory references, and complete and submit 30 hours of required infant mental health training within first year of employment. - Once Endorsement is achieved or if hired with an endorsement, will maintain endorsement every year but completing and submitting 15 continuing education hours and updating the Code of Ethics review process annually. 9. Takes an active role in ensuring the McNabb Center completes and maintains Healthy Families America Accreditation, including. - Familiarizing self with the more than 150 required Policies and Procedures. - Ensuring all documentation is maintained for accreditation. - Ensuring trainings are maintained. - Ensuring home visiting rates are tracked and home visits are completed. - Completed accreditation interview. 10. Utilizes Reflective Practices in all aspects of work, which includes but is not limited to. - Using the 7 Core Healthy Families America Reflective Strategies with all families during home visiting services. - Maintaining interest in and the ability to see things from multiple points of view. - Using an ecological perspective when working with families. - Maintaining up-to-date knowledge of infants, toddlers, and attachment and the ability to their relationships with their caregivers. - Using self-awareness by being clear on one's own values and triggers and how these things influence their perceptions and interpretation of family needs and the impact on families. - Maintaining a balanced and realistic view of relationships including positive and negative aspects. - Talking about and thinking about relationships and personal feelings that arise during supervision. - Considering another person's feelings, wants, needs, and states of mind so interactions and responses can be intentional. - Ensuring if ruptures occur with a family, they are repaired. - Taking responsibility for their own contributions and reactions to difficult situations. - Tolerating ambiguity. - Recognizing and taking action when one's self needs to be put in a more balanced state. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. COMPENSATION: - Starting salary for this position is approximately $16.71 - $17.76 /hr based on relevant experience and education. QUALIFICATIONS - Healthy Families Family Resource Specialist Experience: - One-year experience providing evidence-based home visiting services preferred. - Experience working with young children and families required. Education / Knowledge: - Bachelor's degree in Social Work, Psychology, or related field preferred. - High school diploma and lived experience required if not Bachelor's Qualified. - The Association of Infant Mental Health in Tennessee (AIMHITN) Infant Mental Health Endorsement preferred. - Required to apply for AIMHITN Infant Mental Health Endorsement within the first year of employment if hired without endorsement. - Training and knowledge in infant and early child development and parenting skills required. Physical/Emotional/Social - Skills/Abilities: - To perform this job successfully, an individual must have excellent communication skills with colleagues and clients. - Must be able to build quality and caring relationships with clients where clients feel supported and heard. - Must be able to maintain a trauma-informed approach when serving families. - Must maintain appropriate boundaries with clients and colleagues. - Willingness to engage in building reflective capacity. - Must be able to manage a flexible schedule and multiple tasks. - Must be able to use reflective practices in working with families. - Must be able to work with diverse populations in culturally sensitive ways. - Must have an F endorsement and be able to drive for work-related duties. - Must be able to utilize a dependable vehicle for home visitation services. - Certification and training in verbal de-escalation strategies required. Location: - Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. 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Keywords: Helen Ross McNabb Center, Cleveland , Healthy Families Family Resource Specialist (170), Healthcare , Knoxville, Tennessee