Store Manager Unassigned
Company: Walgreens
Location: Cleveland
Posted on: November 15, 2023
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Job Description:
Job Description:
Responsible for learning Walgreens' operations and ways of working
to lead "one-box" (full store operations across front-end and
pharmacy). Responsible for completing accelerated development track
to Store Manager during the specified timeframe as outlined in the
learning plan.
Under the direction of the Store Manager, oversees the operation
(front-end and pharmacy) of a Walgreen store.
Supports store operations by shadowing or assisting the Store
Manager in leading store throughout the learning journey.
Training & Personal Development
Complete rigorous, accelerated program including all certifications
needed for the Store Manager role.
Attends and completes classroom learning, online training and
on-the-job training. Fulfills assigned rotations and learning
objectives by spending time in other stores in the area as
assigned.
Follows individual development plans offered by District Manager.
Participates in one-on-one conversations with Store Manager and
District Manager to have continuous professional growth and
demonstrates permanent assignment readiness and proficiency of
learning topics with the Director of Pharmacy and Retail
operations.
Seeks self-development by monitoring own performance, setting high
personal standards, learning about the fields of retail, pharmacy,
and management, seeking best practices.
Learns and actively implements compliance standard operational
procedures (SOPs) across front-end and pharmacy. Gains knowledge of
all computer and technology systems and software.
Obtains pharmacy technician registration/licensure as required by
state law (and pursues PTCB certification, as required by
state).
Customer Experience
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer complaints
in a timely manner and answers questions to ensure a positive
customer experience. Models and shares customer service best
practices.
Monitors customer service, provides coaching, training, and
develops plans for improvements in both the front-end and pharmacy.
Empowers team members to find the most impactful resolution for
customers; seeks solutions that exceed customer expectations and
builds loyalty.
Supports Store Manager in observing customer service trends,
analyzing customer feedback, creating awareness to the business,
and improving service metrics.
Operations
Shadows Store Manager, gains experience, performs and demonstrates
proficiency supervising the operation of the store and team
members, including gaining exposure to opening/closing/changing
shifts, and delegating tasks to team members. Demonstrates the
ability to supervise merchandising tasks, including sets, resets,
and revisions of basic department and end stands, display tables,
and promotional space, using multiple discount pricing, signs,
advertising, promotional items, seasonality, etc.
Supports Store Manager in protecting store assets by administering
and monitoring internal loss prevention programs and systems.
Learns to maintain and react to the electronic surveillance system
and ensures price accuracy, using reports and in-store price
audits.
Learns to analyze inventory trends and supervises inventory
management. Verifies proper standard operating procedures are being
adhered to for receiving, counting, ordering, pricing, and
returning points of execution for both front-end and pharmacy.
Learns to supervise receiving, sticking, pricing, returning and
transferring merchandise.
Supervises operations of the assigned location, including strict
compliance with all applicable laws and regulations, including but
not limited to the sale of alcohol, tobacco, fresh food, and
pharmacy products.
Provides for the safety and well-being of team members; effectively
utilizes the Security Operations Center.
Complies with all company policies and procedures; maintains
respectful relationships with coworkers and business partners.
Completes special assignments and other tasks as assigned,
including assisting team members as needed.
Business Performance Management
Learns to analyze financial & performance data for the store and
pharmacy. Develops action plans to improve business results,
including increasing sales and controlling costs.
Identifies sales opportunities to ensure the growth and performance
of the store and pharmacy.
Reviews and analyzes asset protection data and develops action
plans to reduce loss.
Reviews daily performance indicators and weekly operational metrics
. Prepares action plans to improve results to discuss with the
Store Manager and District Manager.
Analyzes pharmacy performance indicators and works with the
Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the
performance of the pharmacy.
Business Planning
Works with Store Manager to understand key inventory metrics and
processes.
Learns how to grow front-end and pharmacy business with new
initiatives directed by the Support Center, community outreach, and
retail partnerships through planning, implementing, executing, and
following up with a review.
People & Performance Management
Learns all aspects of people management at Walgreens, including
training/ coaching on standard operating procedures.
Learns how to effectively use Walgreens' HR and people management
systems to supervise team members.
Shadows Store Manager in action planning and performance
conversations, becoming familiar with performance management
assessment criteria and metrics. Understands how to use discipline
and performance improvement plans when necessary.
Reviews and becomes knowledgeable all company policy and local,
state and federal laws related to selection, recruitment, record
retention and training of team members.
Supports Store Manager in leveraging the team's strengths, skills,
and abilities to increase engagement, overcome challenges, solve
problems, and adapt to changes that the store faces.
Communications
Shadows Store Manager and attends all critical communication
sessions, e.g., one-on-one discussions, group meetings. Learns best
practices for providing and receiving feedback, soliciting input,
answering questions, and ensuring communications are open between
management and non-management team members.
Assists Store Manager and/or District Manager in planning and
attending community events.
Gains experience facilitating team member discussions around key
operational and engagement metrics.
Job ID: 1293654BR
Title: Store Manager Unassigned
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Retail
Full Store Address: 35 25TH ST
NW,CLEVELAND,TN,37311-03830-04201-S
Full District Office Address: 35 25TH ST
NW,CLEVELAND,TN,37311-03830-04201-S
External Basic Qualifications:
Bachelor's degree and 3 years retail management experience or High
School Diploma/GED and 5 years of retail management experience.
Must be fluent in reading, writing, and speaking English (Except in
Puerto Rico)
Willingness to work a flexible schedule, including extended days,
evenings, and weekend hours.
Willingness to accept assignment into a Store Manager position, if
an assignment is offered.
Willingness to transfer to other Walgreens retail assets located
within the same hiring Area.
Preferred Qualifications:
PTCB Certification.
Bachelor's Degree.
Managerial experience with another employer in a Retail
Store/Hospitality Manager or Retail Store/Hospitality Assistant
Manager capacity, with people leadership, business management, and
customer-facing experience.
The following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records.
An Equal Opportunity Employer, including disability/veterans.
To see the salary range for this position please click here: Pay
Transparency Store Manager Unassigned
(https://jobs.walgreens.com/en/paysmu) . If you are applying on a
job board or unable to click on the link, please copy and paste
this URL into your browser https://jobs.walgreens.com/en/paysmu
Shift: Various
Store: 04201-CLEVELAND TN
Keywords: Walgreens, Cleveland , Store Manager Unassigned, Hospitality & Tourism , Cleveland, Tennessee
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