Crisis Services Master's Level Team Leader

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: May 1, 2025

Job Description:

Crisis Services Master's Level Team Leader
Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?You have a lot of choices in where you work---make the decision to work where you are valued!Join the McNabb Center Team as the Crisis Services Master's Level Team Leader today!The Crisis Services Master's Level Team LeaderJOB PURPOSE/SUMMARYSummary of role of team:

• Completes face-to-face assessment of clients experiencing a psychiatric emergency to determine level of service needed.
• Facilitates referral-related activities to link clients with needed services.
• Follows-up on client to ensure treatment is being rendered. Summary of position:
  • Mobile Crisis Team Leader is responsible for administrative tasks including reports, scheduling, and training.
  • Team Leader will provide supervision to designated employees.
  • Clinical responsibilities include on-call and clinical direction while on site.
  • In addition to supervisory responsibilities, team leader will complete face-to-face assessment of clients experiencing a psychiatric emergency to determine level of service needed.
  • Facilitate referral-related activities to link clients with needed services.
  • Follow-up on client to ensure treatment is being rendered.
  • Complete assessments at main site and in the community setting.
  • If license eligible, license must be obtained within 4 months of being hired into or promoted into the Team Lead position.
  • License is required in order to obtain Mandatory Prescreening Agent (MPA) status. Team Leaders will also find PRN coverage if needed.TYPICAL WORKING CONDITIONS/ENVIRONMENT
    • This position is part of a team and will work closely with other staff members.
    • Multiple service deliveries are available such as in-person assessments and telehealth.
    • Clinician will ensure 24/7 coverage is provided despite any weather conditions or holidays that may arise.
    • This position requires frequent community involvement and professionalism should be maintained at all times while on shift. JOB DUTIES/RESPONSIBILITIESThis job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.COMPENSATION:
      • Starting salary for this position is approximately $59,547 /yr based on relevant experience and education.Schedule:
        • Provide crisis assessments according to assigned schedule.
        • 24/7 programming.
        • Must give at least a six hours' notice if not able to work their scheduled shift (unless a documented emergency arises). Travel:
          • This position requires utilizing a personal dependable vehicle to conduct Center business.
          • Maintaining a dependable vehicle and certified driver status is a condition of employment.
          • F endorsement is required.
          • F endorsement must be obtained within the first 2 weeks of employment.
          • Must be able to provide transportation as needed.Equipment/Technical Competency:
            • Must have efficient computer skills, email and phone systems skills. Equipment/Technology:
              • Computer skills and ability to utilize company program software to properly document.
              • Telephone and faxing skills.
              • Must know how to send and receive e-mails and faxes. QUALIFICATIONS - Crisis Services Master's Level Team LeaderExperience / Knowledge:
                • Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
                • Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders.
                • Computer experience is helpful.
                • Experience working in a crisis setting preferred. Education / License:
                  • Graduation from an accredited college or university with a Master's Degree in Counseling, Marriage and Family Therapy, Psychology, Social Work, or other related field of study.
                  • Eligible for certification and licensure by the State of Tennessee if such exists for his/her degree/profession.
                  • Preferred Master's level licensed clinician. If license eligible, license must be obtained within 4 months of being hired into or promoted into the Team Lead position.Physical/Emotional/Social - Skills/Abilities:
                    • This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.
                    • CPR and First Aid Certification required.
                    • Exposure to biological hazards.
                    • Hearing of normal and soft tones.
                    • Close eye work.
                    • Lifting up to 50 lbs.
                    • Pushing/pulling up to 150 lbs.
                    • Frequent sitting, standing, walking, bending, stooping, and reaching.
                    • Handle with Care Certification requited.
                    • Mandatory to remain awake and alert during shift.Location:
                      • Knox County, TennesseeApply today to work where we care about you as an employee and where your hard work makes a difference!Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
                        
                        
                        
                        
                        
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Keywords: Helen Ross McNabb Center, Cleveland , Crisis Services Master's Level Team Leader, Hospitality & Tourism , Knoxville, Tennessee