Hotel Front Desk Supervisor

Company: Hampton Inn & Suites Alpharetta
Location: Alpharetta
Posted on: February 17, 2026

Job Description:

Job Description Job Description The Hotel Front Desk Supervisor oversees daily front desk operations, leading the team to provide exceptional guest service by managing check-ins/outs, resolving escalated issues, training staff, coordinating with other departments (like housekeeping), handling administrative/financial tasks, and ensuring smooth, efficient guest experiences that meet hotel standards. They act as a role model, managing schedules, handling VIPs, and driving positive guest feedback. Responsibilities: Staff Leadership : Train, schedule, coach, and manage front desk agents and bell staff; assign tasks and breaks; foster a positive environment. Guest Services : Greet guests, handle check-ins/outs, resolve complex complaints, provide hotel/local info, and ensure attentive service. Operational Oversight : Ensure smooth daily operations, manage reservations, room assignments, and coordinate with Housekeeping/Maintenance. Administrative Duties : Manage cash drawers, process billing, balance financial reports (like night audit), and maintain supply inventory. Communication : Relay important shift information, liaise with management, and ensure adherence to hotel policies. Qualifications: Strong leadership and team management. Excellent communication and interpersonal skills. Problem-solving and decision-making abilities. Knowledge of front office systems (PMS) and hospitality standards. Ability to work under pressure and maintain a professional demeanor. About Company Discover comfort in the Windward Business District, five minutes from Alpharetta and near local restaurants and businesses. You’ll be within 15 minutes of the Avalon shopping district, Wills Park, the Equestrian Center, and Ameris Bank Amphitheatre shows.

Keywords: Hampton Inn & Suites Alpharetta, Cleveland , Hotel Front Desk Supervisor, Hospitality & Tourism , Alpharetta, Tennessee