Guest Experience Bag Valet Smile Maker
Company: Atlanta Hawks
Location: Atlanta
Posted on: April 2, 2026
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Job Description:
Who are we: A professional basketball team and state-of-the-art
arena/entertainment venue that specializes in creating memorable
experiences for each guest we interact with. Some of our favorite
things are live sports, concerts, comedy shows, family shows, and
most any other world-class event you can think of, and we’re
looking for someone who shares the same interests. We live for the
fast-paced world of sports & live entertainment, and as such, we
work hard, run fast, execute flawlessly, and party it up when it
all comes together. Lastly, we strive to deliver wonderful
experiences that create lasting memories, and we prefer to surround
ourselves with those who are the best at what they do. Who are you
: An enthusiastic lover of sports, live entertainment, and people.
You have true passion for engaging in meaningful interactions and
creating memorable experiences for all guests. You strive to be
helpful, engaging, and knowledgeable of all things Atlanta Hawks
and State Farm Arena. You enjoy being a part of an exciting and
dynamic group, and you’re committed to continuously enhancing the
productivity and effectiveness of your team. Lastly, you enjoy
working hard and celebrating hard, and you’d be shocked if guests
weren’t positively impacted by their interactions with you. As a
Guest Experience Bag Valet Smile Maker , you will greet, direct,
assist , and build relationships with guests a t our external bag
valet location. Foll owing our service culture of S.M.I.L.E –
Southern Hospitality, Make a Moment, Individuals Matter, Listen &
Learn, and Empowerment, you play a critical role in the enjoyment
of our guests. Our arena staff is the single most important factor
in overall event satisfaction. Duties and Responsibilities: Oversee
and store guest oversized bags and other items at the bag valet
tent outside of Gate 2 at State Farm Arena Process credit card
payment on the Xenial point of sale system Greet guests with a
smile, direct, and assist guests Anticipate guest needs and
concerns; be proactive in recognizing ways to make a moment Direct
guests to seating sections as well as other attractions and
amenities within State Farm Arena Handle guest issues according to
arena guidelines and code of conduct, writing incident reports in
accordance with policy Consistently perform at an elevated level of
service and use competent judgment. Provide guest service recovery
and/or surprise and delight guests with memorable moments Give eye
contact, smile , and warmly greet guests. Say PLEASE and THANK YOU
to guests at every interaction Interact with a diverse group of
guests in a friendly and positive manner, creating an environment
of inclusion Give feedback based on your interactions with guests
Take ownership of a guest’s issue and follow it until completion
Get to know what guests love and hate, and tailor service to their
needs Share point of view when they see something that could be
improved for guests or team members Other duties as to elevate
levels of service Education and Experience: 3 years of previous
customer service experience preferred =Must be able to pass a
background check Physical Requirements: Ability to stand 4-6 hours
at a time Walk up and downstairs with or without accommodation We
are an equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, national origin, sex, sexual orientation, age,
disability, gender identity, marital or veteran status, or any
other protected class. If this opportunity looks exciting to you,
please complete the application process. Go Hawks!
Keywords: Atlanta Hawks, Cleveland , Guest Experience Bag Valet Smile Maker, Hospitality & Tourism , Atlanta, Tennessee
