Retail Store Manager, Store Team Leader
Company: Big Lots
Posted on: November 1, 2019
Responsible for leading, planning, and directing the entire Store
Team. Accountable for all functional areas of the store, including
the financial performance, execution of company initiatives,
staffing, inventory control, and compliance with company standards.
Retains accountability for all aspects of the store but will often
delegate tasks or operational activities to other leaders and will
supervise, inspect, train, and/or coach those leaders in order to
accomplish all goals and tasks set for the store. Occasionally
required to prepare for freight processing, stock shelves, or
participate in other aspects of the freight flow and merchandising
process. The Store Team Leader will spend a substantial majority of
working time performing management tasks.
1.Plans, leads, directs, and employs all operational and financial
resources to achieve established goals.
2.Utilizes company reports and tools in order to assess efficiency,
analyze trends, and identify opportunities for improvement in store
3.Leads all store processes in accordance with company standards,
including freight flow, merchandise presentation, reconciliation of
all sales, cash and inventory transactions, and customer
4.Leads and supervises all furniture department operations,
including furniture sales and sales processes, Lease to Purchase,
Price Holds, and furniture department merchandising and
5.Responsible for the scheduling and payroll processing in the
store on a daily and weekly basis.
6.Oversees and drives staffing efforts in the store, including
interviewing, selection, hiring, training, and performance
evaluations of all associates in collaboration with the other
members of the store's leadership team.
7.Approves and administers appropriate disciplinary action to
associates, including recommendations for termination, in
partnership with the other operational and support resources in
accordance with company guidelines.
8.Responsible for the supervision, maintenance, and compliance of
all customer service and associate recognition programs. Completes
training and follow up as needed.
9.Directs the preparation for merchandising initiatives and ensures
reconciliation of all inventory transactions.
10.Serves as Manager on Duty including opening and closing the
store. When serving in this role, provides leadership and direction
to floor associates and ensures that store, merchandising, and
customer service standards are continuously met, including
merchandise presentation, signage, recovery, and cleanliness.
Drives the customer experience and ensures resolution of customer
1.High School Diploma, GED or equivalent work experience required.
Must be 18 years of age.
2.Minimum five years retail management experience preferred.
3.Excellent leadership, organizational, communication, presentation
and interpersonal skills required.
4.Proven ability to lead, coach and develop team members to achieve
company goals and objectives on a consistent basis.
5.Strong decision-making and problem resolution skills
6.Ability to lift, carry, push, and pull a minimum of 50 pounds
required. Ability to unload freight, to move product on and off
store shelves, to walk, stand, bend, stoop, or kneel for long
periods of time, and to move freely throughout store on a continual
7.Availability to work a variable schedule of at least 40 hours per
week, including nights, weekends, and holidays required.
8.Ability to travel between stores with some overnight stays
9.Demonstrated visual merchandising skills required.
10.Basic English literacy, math and PC skills required.
We will consider for employment all qualified applicants, including
those with criminal histories, in a manner consistent with the
requirements of applicable state and local laws.
What is it about Big Lots?From everyday consumables and housewares
to toys and seasonal goods, Big Lots offers amazing values that
other stores just can't match. Discover what makes Big Lots such an
incredible place to shop, work for, invest in, and do business
with.BIG opportunities. LOTS of potential.Our people make Big Lots
a great place to shop - and a great place to work. We're looking
for individuals who are committed to customer service and who want
a career filled with opportunities, challenges and rewards.
Keywords: Big Lots, Cleveland , Retail Store Manager, Store Team Leader, Hospitality & Tourism , Cleveland, Tennessee
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