Sr. Operations Manager, CHA1- Returns Center
Company: Amazon
Location: Chattanooga
Posted on: April 1, 2026
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Job Description:
Our Sr. Operations Managers responsible for all budgetary,
people development and operations objectives. The Sr. Operations
Managers is responsible for all aspects of operation or functions
at the site. Additional responsibilities include managing and
leading a team of Operations and Area Managers, coaching and
mentoring the team to ensure performance objectives are met,
building positive employee relations and building leadership bench
strength within the Returns Center. Key job responsibilities •
Drives creation of quality initiatives, process change initiatives
and other Lean initiatives to enable their functional area and
ultimately the FC to meet and exceed business plan. • Responsible
for the overall safety, quality and performance and customer
experience of either Inbound or Outbound operations. • Will set and
clarify requirements and expectations for Operations and Area
Managers. Measures performance, provides feedback, and holds Ops
Managers accountable for their performance and the performance of
their departments. • Leverages the Operations and Area Managers by
sourcing and nurturing ideas, and rolling them into the creation of
improvement plans for the functional area. • Takes proactive steps
to ensure that best practices are shared across all departments,
shifts and among the network. • Works closely with support staff
(HR, Finance, Facilities, Safety, IT and other Sr. Operations
Managers) to build and secure support and resources for projects
and initiatives in their area, as well as providing needed support
and resources for other staff initiatives. • Bachelor’s Degree or 2
years Amazon experience. • 7 years direct management experience,
including a salaried workforce, in a manufacturing, production or
distribution environment. • Prior experience with performance
metrics, process improvement and Lean techniques. • Prior
experience with the full staffing lifecycle, including
interviewing, hiring, performance management, promotions and
termination. • Bachelor’s Degree or 2 years Amazon experience. • 7
years direct management experience, including a salaried workforce,
in a manufacturing, production or distribution environment. • Prior
experience with performance metrics, process improvement and Lean
techniques. • Prior experience with the full staffing lifecycle,
including interviewing, hiring, performance management, promotions
and termination. Amazon is an equal opportunity employer and does
not discriminate on the basis of protected veteran status,
disability, or other legally protected status. Our inclusive
culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace
accommodation or adjustment during the application and hiring
process, including support for the interview or onboarding process,
please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The base salary range for
this position is listed below. Your Amazon package will include
sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including
experience, qualifications, and location. Amazon also offers
comprehensive benefits including health insurance (medical, dental,
vision, prescription, Basic Life & AD&D insurance and option
for Supplemental life plans, EAP, Mental Health Support, Medical
Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and
parental leave. Learn more about our benefits at
https://amazon.jobs/en/benefits . USA, TN, Chattanooga - 121,500.00
- 164,400.00 USD annually
Keywords: Amazon, Cleveland , Sr. Operations Manager, CHA1- Returns Center, Human Resources , Chattanooga, Tennessee
