Application Analyst
Company: ITR
Location: Knoxville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Application Analyst The position
is a Hybrid role in Knoxville, TN (relocation assistance is
provided) Position Summary: Under general supervision, responsible
for defining, implementing, and supporting software applications,
and interfacing with end-users and other IT groups to identify and
resolve application issues. Position Accountabilities and
Performance Criteria: Act as an interface between the user, vendor,
and systems programming and operations. Ensure that IT applications
are functional, available, and meet organization standards and
end-user requirements. This includes testing software to ensure
proper operation and freedom from defects, and verification that
software functionality meets vendors' and/or internal
documentation. Determine root cause of application problems,
coordinate solutions among appropriate teams, and document
resolution. Devise improvements to current procedures and develop
test models of possible future configurations. Create test plans &
scripts. Perform workflow analysis and recommend quality
improvements. Train the user and/or other IT staff in the
interpretation of information systems features and functions,
reports, system capabilities, and limitations Maximize IT
investment by researching user requirements, then educating users
on relevant features and functions, and the limitations of the
system. Interface with the user community to understand their
security and business needs and implement solutions to accommodate
them. Ensure that the user community understands and adheres to
necessary procedures to maintain security. Recommend standard
policies and procedures for providing routine service. Coordinate
operations of assigned applications (including interface
processing) and assist with special processing (such as year-end).
Assist in operations scheduling. Other duties/projects as assigned.
Position Qualifications: Minimum Education: AS in a
computer-related field or equivalent combination of education and
experience Minimum Experience: Minimum of five (5) years in
Information Systems or a relevant functional area. Requires
demonstrated understanding of technical computer operations in a
client/server environment (for assigned applications). IT Project
management experience preferred. Licensure Requirement:
Professional/clinical licensure (RN, ARRT, etc.) may be required
based on the assigned applications. Position Accountabilities and
Performance Criteria: Act as an interface between the user, vendor,
and systems programming and operations. Ensure that IT applications
are functional, available, and meet organization standards and
end-user requirements. This includes testing software to ensure
proper operation and freedom from defects, and verification that
software functionality meets vendors' and/or internal
documentation. Determine root cause of application problems,
coordinate solutions among appropriate teams, and document
resolution. Devise improvements to current procedures and develop
test models of possible future configurations. Create test plans &
scripts. Perform workflow analysis and recommend quality
improvements. Train the user and/or other IT staff in the
interpretation of information systems features and functions,
reports, system capabilities, and limitations Maximize IT
investment by researching user requirements, then educating users
on relevant features and functions, and the limitations of the
system. Interface with the user community to understand their
security and business needs and implement solutions to accommodate
them. Ensure that the user community understands and adheres to
necessary procedures to maintain security. Recommend standard
policies and procedures for providing routine service. Coordinate
operations of assigned applications (including interface
processing) and assist with special processing (such as year-end).
Assist in operations scheduling. Other duties/projects as
assigned.
Keywords: ITR, Cleveland , Application Analyst, IT / Software / Systems , Knoxville, Tennessee
