Healthcare Business Systems Analyst

Company: CGI
Location: Knoxville
Posted on: April 4, 2026

Job Description:

Position Description: CGI is seeking a passionate, detail-driven Business Systems Analyst to empower our Payment Integrity team. Join a high-impact, results-oriented group where your contributions directly influence our success, and collaboration with a dynamic, cross-functional team is at the core of our operations. As a Business Systems Analyst, you will serve as the strategic bridge between business objectives and cutting-edge technical solutions. You will partner closely with engineering teams, leadership, and customers to define requirements, architect scalable solutions, and drive delivery within a fast-moving, evolving environment. Your expertise in identifying business needs, translating them into clear, actionable specifications, and guiding execution will be essential to delivering meaningful outcomes. Step into a professional role where your analytical mindset, creativity, and problem-solving skills fuel innovation and drive a significant impact. Your future duties and responsibilities: As a Business Systems Analyst, you will be instrumental in transforming conceptual ideas into robust, real-world solutions. You will collaborate closely with internal and external partners to uncover business requirements, translate them into comprehensive system specifications, and guide them from inception to deployment. From initial design through rigorous testing and launch, you will play a key role in shaping innovative features that enhance functionality, elevate usability, and deliver an exceptional customer experience. Requirements Translation: Convert complex business processes and functional needs into structured documentation, including use cases, user stories, and process flows. Agile Collaboration: Partner with Scrum Masters, Project Managers, QA teams, and developers to support seamless delivery within Agile frameworks. Facilitation: Lead and facilitate Joint Application Design (JAD) sessions to gather requirements, analyze impacts, and define solution artifacts. System & Data Analysis: Perform detailed analysis across platform components and enterprise data sources. Technical Literacy: Apply strong analytical and technical skills to interpret and communicate architectural concepts (e.g., SOA, data models, web/mobile application design, and infrastructure). UX Partnership: Collaborate with UX teams to influence and refine mobile and web user experience designs. Stakeholder Communication: Communicate effectively with both technical and non-technical stakeholders through clear, concise verbal and written reporting. Process Improvement: Contribute to continuous improvement initiatives within Agile/SCRUM methodologies. Data Proficiency: Utilize SQL and other query tools to analyze data; experience with data mapping, transformation, and data movement is a distinct advantage. Cross-Functional Alignment: Work collaboratively across diverse groups to facilitate productive discussions and ensure organizational alignment. Adaptability: Operate effectively in a dynamic environment with shifting priorities, maintaining a high level of organization and meticulous attention to detail. Quality Assurance: Participate in testing activities; collaborate with QA to define, evaluate, and refine test scenarios and acceptance criteria. Business Acumen: Partner closely with Product Owners, Business Leads, and Program Managers to solve complex problems. Project Management: Apply project management principles and best practices gained from structured project environments. Domain Expertise: Experience in healthcare and familiarity with mobile/web technologies is highly preferred. Required qualifications to be successful in this role: Experience: 5 years of experience analyzing business processes and application systems. Domain Requirement: Functional Business Analysis expertise in Healthcare Payment Integrity is required. Agile Proficiency: Demonstrated experience supporting Agile delivery in partnership with Scrum Masters, Project Managers, QA, and development teams. Analytical Depth: Strong background in system and data analysis across enterprise-level platforms and services. Architectural Understanding: Ability to understand and articulate technical architecture concepts, including Service Oriented Architecture (SOA), data modeling, application design, and infrastructure components. User Experience: Experience collaborating with UX teams to influence web and mobile interfaces. Methodology: Practical knowledge of Agile and SCRUM methodologies with hands-on sprint execution experience. Technical Tools: Proficiency with SQL and database query tools; experience with data mapping and transformation is highly desirable. Platform Customization: Experience creating workflows, templates, and customizations for team collaboration platforms. Modeling Skills: Ability to develop and interpret technical diagrams, such as process flows, data flows, sequence diagrams, and other modeling artifacts. Innovation: Experience using AI tools and techniques to enhance efficiency and solution quality is a significant plus. Healthcare Claims: 3 years of experience specifically working with healthcare claims and/or Payment Integrity. Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field preferred. Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $71,700.00 - $153,300.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well-being programs Skills: Analytical Thinking Requirement Management SQL What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Keywords: CGI, Cleveland , Healthcare Business Systems Analyst, IT / Software / Systems , Knoxville, Tennessee