Carrier Operations Representative

Company: KCH Transportation
Location: Chattanooga
Posted on: February 16, 2026

Job Description:

Job Description Job Description Salary: About KCH Transportation KCH Transportation is a leading third-party logistics (3PL) company specializing in customized freight solutions across North America. We partner with shippers and carriers to deliver reliable, scalable, and technology-driven transportation services. At KCH, we pride ourselves on a people-first culture, strong carrier relationships, and a commitment to operational excellence. Our teams work collaboratively in a fast-paced environment where performance is recognized, growth is encouraged, and innovation is valued. We're actively hiring Carrier Operations Representatives to join the team in our Chattanooga, TN headquarters! The Role: Carrier Operations Representative Compensation: Base Pay Commission Incentives Department: Carrier Operations Reports To: Operations Manager Employment Type: Full-Time (On-Site) *Target Start Date: March 9th, 2026 Position Overview We are seeking aCarrier Operations Representative to join our growing logistics team at KCH Transportation. This role focuses on carrier sourcing, freight execution, shipment tracking, and relationship management to ensure reliable capacity coverage and on-time delivery. The ideal candidate thrives in a fast-paced logistics environment, communicates effectively, and enjoys building long-term relationships with trucking partners. Key Responsibilities Source and secure carrier capacity using load boards, TMS platforms, and carrier networks Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers Track and trace shipments from tender through final delivery Communicate proactively with carriers and internal sales and account management teams Resolve service issues including delays, breakdowns, and delivery exceptions Ensure carrier compliance (insurance, safety ratings, onboarding documentation) Analyze carrier performance metrics to improve service levels and carrier partnerships Required Skills & Competencies Strong negotiation, communication, and relationship-building skills Ability to multitask and prioritize in a high-volume transportation environment Detail-oriented with strong organizational and follow-up skills Proficiency with Transportation Management Systems (TMS), load boards (DAT, Truckstop), and Microsoft Office Ability to work independently while collaborating cross-functionally Qualifications High School Diploma or GED required (Associate Degree preferred) Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred Knowledge of truckload (TL), LTL, and freight operations is a plus Why Join KCH Transportation Full Benefits Package: Medical, dental, and vision insurance options, plus a 401(k) with company match to support your long-term goals PTO & Holidays! Collaborative, Onsite Team Environment: Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter

Keywords: KCH Transportation, Cleveland , Carrier Operations Representative, Logistics, Transportation & Drivers , Chattanooga, Tennessee