Call Center Collector
Company: Check Into Cash
Location: Cleveland
Posted on: January 13, 2021
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Job Description:
OverviewHere at Check Into Cash, our employees are our greatest
asset and we want YOU to join our team! Our goal, as an industry
leader, is to continue to build a company that our employees and
customers are PROUD to be partnered with. Check out some of our
perks below!* Medical, dental and vision coverage* Paid vacations
and holidays* 401(k) plan with employer match* Life and AD&D
insurance* Short-term and long-term disability insurance* Flexible
spending accounts* Wellness initiatives, activities, and
challenges* Discounted gym memberships* Group discounts at local
businesses* Holiday celebrations, Employee Appreciation Week, and
much more!* FREE COFFEE!!!ResponsibilitiesThe CSR Collector assists
the Check Into Cash customer by providing customer service
regarding collection calls and/or correspondence in a fast paced,
goal oriented collections call center. Responsibilities:* Monitor
and Maintain assigned accounts* Customer calls via inbound and auto
dialer* Payment Processing* Uses auto-dial system to initiate
customer contact and determine reason for delinquency.* Answer
inbound phone calls from delinquent customers. * Inform customers
of overdue accounts and amount currently owed.* Negotiate payment
plans/arrangements to benefit the customer and the company. *
Provide thorough, efficient and accurate account updates on
computer files for each call made or received.* Maintains quality
and accuracy for compliance.* Assist customers in finding a
resolution to bring their account current.* Ensure all customer
information is correct, including phone numbers and addresses.*
Follow up on accounts to ensure payments are made.* Maintain the
highest level of confidentiality regarding personally identifiable
information.QualificationsMinimum Knowledge, Skills and Abilities
Required:* Attention to detail* Demonstrated organizational and
multi-tasking skills* Strong work ethic* Excellent communication
skills (written, verbal and telephone)* Persistent, assertive and
competitive natured* Ability to self-motivate and work with minimal
supervision* Ability to work in a diverse team environment* Ability
to work effectively in a high-volume, fast paced environment.*
Excellent problem solving and negotiations skills.* Comfortable
with using computer/able to function within multiple windows*
Commitment to excellent customer service* Ability to follow
established policies, procedures, and training guidelines* Time
management and organization skills* High school graduate or GED. *
Requires ability to read, write and use basic math and grammar.
Keywords: Check Into Cash, Cleveland , Call Center Collector, Other , Cleveland, Tennessee
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