Call Center Collector

Company: Check Into Cash
Location: Cleveland
Posted on: January 13, 2021

Job Description:

OverviewHere at Check Into Cash, our employees are our greatest asset and we want YOU to join our team! Our goal, as an industry leader, is to continue to build a company that our employees and customers are PROUD to be partnered with. Check out some of our perks below!* Medical, dental and vision coverage* Paid vacations and holidays* 401(k) plan with employer match* Life and AD&D insurance* Short-term and long-term disability insurance* Flexible spending accounts* Wellness initiatives, activities, and challenges* Discounted gym memberships* Group discounts at local businesses* Holiday celebrations, Employee Appreciation Week, and much more!* FREE COFFEE!!!ResponsibilitiesThe CSR Collector assists the Check Into Cash customer by providing customer service regarding collection calls and/or correspondence in a fast paced, goal oriented collections call center. Responsibilities:* Monitor and Maintain assigned accounts* Customer calls via inbound and auto dialer* Payment Processing* Uses auto-dial system to initiate customer contact and determine reason for delinquency.* Answer inbound phone calls from delinquent customers. * Inform customers of overdue accounts and amount currently owed.* Negotiate payment plans/arrangements to benefit the customer and the company. * Provide thorough, efficient and accurate account updates on computer files for each call made or received.* Maintains quality and accuracy for compliance.* Assist customers in finding a resolution to bring their account current.* Ensure all customer information is correct, including phone numbers and addresses.* Follow up on accounts to ensure payments are made.* Maintain the highest level of confidentiality regarding personally identifiable information.QualificationsMinimum Knowledge, Skills and Abilities Required:* Attention to detail* Demonstrated organizational and multi-tasking skills* Strong work ethic* Excellent communication skills (written, verbal and telephone)* Persistent, assertive and competitive natured* Ability to self-motivate and work with minimal supervision* Ability to work in a diverse team environment* Ability to work effectively in a high-volume, fast paced environment.* Excellent problem solving and negotiations skills.* Comfortable with using computer/able to function within multiple windows* Commitment to excellent customer service* Ability to follow established policies, procedures, and training guidelines* Time management and organization skills* High school graduate or GED. * Requires ability to read, write and use basic math and grammar.

Keywords: Check Into Cash, Cleveland , Call Center Collector, Other , Cleveland, Tennessee