Customer Experience Coordinator

Company: MIDLAB - 3.8
Location: Cleveland
Posted on: April 4, 2021

Job Description:

3.8- -- Quick Apply -11 hours ago- Full Job Description Midlab began its journey in 1980 with a simple desire to produce the best cleaning formulations in the industry, while building strong partnerships with customers. 40 years later, we are one of the leading cleaning product manufacturers in the country, serving a global market and leading the way in product innovation and sustainability. Working at Midlab is rewarding and challenges each of us to be better, both professionally and personally. We are proud of the culture we've created and we strive to capture it in our core values. Our values are more than just a poster on the wall... they are ingrained in all that we do, including our employee evaluations. Our culture is the biggest reason we continue to recruit and retain the best talent in the country. Do you like to be challenged, innovate, and be in an environment where you love to come to work daily-- all while feeling supported by a team that wants to see you grow professionally and personally? If so, Midlab could be the right place for you! We look forward to getting to know you and taking your career to the next level with Midlab. Our Core Values Committed and Empowered Team Open and Honest Relationships Relentless Customer Focus Embrace and Drive Change Values Teamwork & Family Spirit As the Customer Care Coordinator, you will focus on all aspects of customer satisfaction and care, supervise our Customer Service team, and foster positive relationships with our customers. You will provide and promote excellent customer service within the organization and find unique ways to deal with customer concerns. As part of continuous improvement you will, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. You will help report on and ensure our Service Level targets are being met and support and ensure customer escalations are handled smoothly. This position requires a candidate with the proven ability to facilitate and engage with customers but also have a passion for process improvement and automation. Responsibilities include: Leading customer service team Help to review and implement current and new customer service procedures, policies and standards Measure customer satisfaction and improve services Communicate with customers to nurture relationships and share company news Investigate and solve complex customer problems Analyze statistics or other data to determine the level of service the team is providing Keep open communication with department leadership team to ensure the efficiency of the client services team Identifying and eliminating barriers to accuracy, productivity, and quality Organizes, prioritizes and schedules work assignments to meet business need Ability to think strategically and execute methodically Excellent communication skills (written and verbal) Skills Degree or relevant experience Strong interpersonal, verbal (speaking, listening, interpreting) and written communication skills Ability to understand technical issues, but focused on people management and customer satisfaction Project management experience Demonstrated experience functioning in an ambiguous, fast paced work environment Experience in customer-focused Customer Service Schedule: 8am-5pm Monday-Friday Midlab, INC. is an EEO/AA Employer M/F/D/V and a Tennessee Certified Drug Free Workplace - Quick Apply

Keywords: MIDLAB - 3.8, Cleveland , Customer Experience Coordinator, Other , Cleveland, Tennessee