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Member Care Specialist (Work From Home)

Company: Tradesy
Location: Cleveland
Posted on: November 17, 2021

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / Minimum $50K per year / Comprehensive Health Benefits / 401k / PTO - As a Member Care Specialist you'll: Handle a high volume of Tier 2 phone calls and emails from Tradesy Users providing the highest quality customer service; Handle all escalated (Tier 1 and 2) calls and escalated emails; Work with multiple departments to continuously improve and debug (QA) to improve the customer experience; Identify pain points w/ MC tools, training, knowledge, and make recommendations to Mgr...Hiring Fast > >

Keywords: Tradesy, Cleveland , Member Care Specialist (Work From Home), Other , Cleveland, Tennessee

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