Service Desk
Company: Planet Fitness
Location: Cleveland
Posted on: June 24, 2022
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Job Description:
Job DetailsJob LocationCleveland (209) - Cleveland, TNPosition
TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceJob
Description The customer service staff, or commonly called the
front desk staff, is the core of the gym. They will frequently
interact, communicate and maintain an excellent relationship with
both the members and management staff. The staff is responsible for
carrying out key functions for operating the gym, which are: a)
providing exceptional customer service and account administration
to current gym members b) creating and maintaining an exceptional
JFZ atmosphere in the gym c) selling memberships to non-members d)
keeping the gym and all equipment exceptionally clean and in good
working order. In addition, the customer service staff also
monitors the gym environment and operations on a daily basis and
offers improvements when needed. The staff is required to use
excellent communications and teamwork to carry out all job duties
and requirements. Duties include but are not limited to:Greeting
and saying goodbye to all members and guestsMonitoring club access
to members and non-membersAnswering any questions and handling
member complaintsHaving an excellent understanding of the Judgement
Free Zone and explaining the JFZ to all members and
non-membersAnswering info calls over the phone and taking
messagesGiving club toursCompleting Rounds every 15 minutes and
completing Daily Cleaning StationsSelling memberships, writing out
agreements, and entering new members into the databaseOperating the
Point of Sale system and collecting any balances of past due
accountsMaking appointments for PE @ PF hourly sessionsOrganizing
and maintaining the customer service front deskAssisting with club
housekeeping and restocking any paper products in locker
roomPerform beginning of the day and end of the day
proceduresMaking self available to newer employees for questions
and guidanceSkills required:Good phone/communication skillsMust be
quick and accurate with numbersAbility to follow directions
wellAbility to work well independentlyMust have an upbeat
attitude
Keywords: Planet Fitness, Cleveland , Service Desk, Other , Cleveland, Tennessee
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