Bi-lingual Call Center Representative

Company: Proco Llc
Location: Marietta
Posted on: May 8, 2024

Job Description:

DescriptionPosition DescriptionThe Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. A successful CCSR will be able to accept ownership for effectively and empathetically providing assistance and direction through the intake process. This position will be responsible for scheduling patients and gathering pertinent and non-routine information to ensure they are routed to the proper clinic and treatment. Keeping customer satisfaction is at the core of every decision and behavior. Spanish speakers highly preferred.Position DutiesMaintain compliance with all call center policies and proceduresManage large amounts of inbound and outbound calls in a timely mannerAnswer inbound referrals from multiple sourcesFollow communication scripts based on identification of customers needsClose calls by setting appointmentClarify information, research every issue and provide solutionsMastery of multiple product linesMaintain Database(s) (NextGen, Case Manager, Dialogue Tech, Sales Force, etc.)Required Skills (What you must have)High School Diploma0-3 years experience in a call center2-4 years experience in a customer service sales roleHave good telephone skillsFamiliarity with Microsoft OfficeWillingness to adapt and continuously learn new information/systemsBe detail oriented and task focused to ensure all policies and procedures are followedDesired Skills (what we would like you to have)Bilingual (Spanish) requiredPrevious experience with Personal Injury and/or Medical CentersFamiliarity with CRM systems and practicesBe success-driven and metrics focused?Extreme compassion to help those in needHave excellent verbal and written communication skillsBe organizedBe passionate and professional?Have a positive attitudeby Jobble

Keywords: Proco Llc, Cleveland , Bi-lingual Call Center Representative, Other , Marietta, Tennessee