Account Representative - Knoxville, TN Area

Company: DCM SERVICES LLC
Location: Knoxville
Posted on: May 1, 2025

Job Description:

Description:Who are we?
DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.
What you'll be doing: - Generate outbound calls and field incoming calls - Obtain necessary estate information as available and follow up with the representative regarding claim filing - Notate files with estate information - Negotiate payment arrangements and follow-up on payment arrangements - Send confirmation and settlement letters as required - Respond to all voicemail messages daily - Accurately document accounts and notate files with correct transaction codes Requirements:What's in it for you: - Competitive base wage - Monthly commission and bonus opportunities available on most teams - Monday through Friday schedule that you set the week before, NO WEEKENDS! - Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date - Paid time off accrued from start date - Free food - Free workout facility at corporate office - Causal dress code where jeans are ok every day!
Minimum requirements: - A high school diploma, GED, or equivalent - Minimum of 2 years of customer service experience or 1 year collection experience
What makes a great Account Representative: A competitive nature and a team spirit with empathetic customer service over the phone. Comfortable working on multiple computer systems at one time and have one (1) year experience in collections or 2 years in Customer Service.
All offers of employment are contingent upon successful completion of a criminal background check and drug screening.
DCMS is An Equal Opportunity Employer & Veteran Friendly


Compensation details: 17.5-19 Hourly Wage



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