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Service Advisor

Company: Crown Automotive
Location: Cleveland
Posted on: November 28, 2019

Job Description:

The Crown Automotive Group has an opportunity for an experienced Service Advisor! The position interacts daily with a range of people including customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few. A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position. If you think you have what it takes - including ONE to THREE years of experience in this position, apply today! Celebrating our 50th Anniversary, Crown Automotive Group is a family-owned dealership group comprised of 34 award-winning franchises under 21 rooftops. Headquartered in St. Petersburg, Florida, we also have dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team. Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless! If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now. Here's some of what we offer:Medical, dental and vision insurancePaid Time Off (PTO)Short- and long-term disability coverageLife insuranceFlexible spending accounts401K w/ company matchThe stability of an established companyOpportunity for growth and advancementOpportunities to serve your communityA safe and environmentally conscious work environmentMeet predetermined service sales objectivesMeet predetermined customer satisfaction score objectives (CSI)Schedule service appointments - obtain customer and vehicle data prior to arrival Greet customers in a timely, friendly manner and obtain vehicle informationWrite up / Enter vehicle problems accurately and clearly on repair order (written/computer)May test drive vehiclesRecommend additional necessary serviceProvide complete and accurate written cost estimate for labor/partsMaximize product knowledgeExplain completed work to customerImplement and maintain quality control processOther duties as part of description and as per company/department needsMINIMUM One to Three Years' Experience as an automotive service advisorBasic knowledge of automotive repairsProficient on the computerOperate both standard and automatic vehiclesProvide non-technical explanation of technical repairs to customersIdentify the PRIME item the customer wants repaired and analyze the customers' problems and needsAbility to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of timeFriendly and outgoing mannerDemonstrated customer service skillsStrong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needsMay regularly involve weekend days.Strong attention to detailSuccessful applicants must:Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing. Hold a current, valid driver license and have a clean driving recordBe able to verify their eligibility to work in the USAEOE/DFWP Build a rewarding new career with Crown Automotive Group! Apply now! Thank you for your interest in working at Crown! PandoLogic. Keywords: Automotive Service Advisor, Location: Cleveland, TN - 37320

Keywords: Crown Automotive, Cleveland , Service Advisor, Other , Cleveland, Tennessee

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