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Customer Service Representative

Company: Newly Weds Foods
Location: Cleveland
Posted on: March 14, 2020

Job Description:

The Customer Service Representative is responsible for receiving customer orders and act as the liaison between customers, our management, purchasing, logistics, manufacturing and quality.

--- Effectively receives, processes, and monitors customer orders from inception to delivery while working and communicating with the production, shipping, purchasing, R&D, transportation, and sales departments. Ensures current and future needs and issues are addressed to customer's satisfaction. -Must be able to receive customer orders via phone/email and communicate with production to ensure product availability;schedule freight and shipments and relay appropriate data quickly to the warehouse and quality departments.
--- Performs a variety of duties including the entry and processing of orders, cancellations, modifications, product specifications, and other requirements.
--- Utilizes conflict resolution skills to courteously and accurately respond to customer inquiries and concerns. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions to resolve issues.
--- Ensures that customer data and orders are accurate and updated in the database at all times.
--- Maintains a comprehensive knowledge of Newly Weds Foods' products and services.
--- Perform other duties assigned.
--- Minimum of two years customer service experience in a manufacturing environment. Traffic experience is a plus.
--- Strong Communication (Written & oral) skills required.
--- Strong analytical, reasoning, time management and project management skills required.
--- Ability to coordinate multiple tasks in a fast paced atmosphere with sense of urgency, Strong organization skills required Newly Weds Foods is an Equal Opportunity Employer Minorities/Veterans/Females/Disabled Newly Weds Foods will only employ those who are legally authorized to work in the United States without assistance or support from Newly Weds Foods. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Keywords: Newly Weds Foods, Cleveland , Customer Service Representative, Professions , Cleveland, Tennessee

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