Senior Manager, Category Experience

Company: Home Depot
Location: Atlanta
Posted on: April 6, 2026

Job Description:

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: This Sr. Manager, Category Experience will focus on our Homepage & Events team serving as the strategic architect of our most high-traffic digital real estate, leading a team to transform the homepage and event experiences into immersive, high-converting customer journeys. Working at the leading edge of channel-interconnected retail, you will collaborate closely with Merchandising to translate business objectives into compelling digital narratives. This role moves beyond standard execution; you will act as a key partner to our UX and Creative teams to challenge the status quo, co-creating new design frameworks and interactive elements that elevate our brand aesthetic while simplifying the path to purchase. By blending functional merchandising skills with a visionary approach to the digital storefront, you will ensure our "front door" is both beautiful and high-performing. Success in this role requires a "test and learn" mindset and a relentless drive for optimization. You will lead your team to analyze complex customer behaviors and competitive benchmarking, turning data-driven insights into a prioritized roadmap of actions that improve customer and associate satisfaction. You are expected to pioneer new ways to optimize the experience—whether through personalization, AI-driven content, or groundbreaking UI layouts—to ultimately drive increased traffic, sales, and conversion. This is a unique opportunity for an innovative leader to merge analytical rigor with creative experimentation, redefining how our customers engage with our brand during our most critical moments and events. Key Responsibilities: 40% Manage and mentor a top-performing team 20% Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories. 20% Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction. 10% Lead team to optimize customer experience merchandising, taxonomy , purchase path (search and navigation), data content, SEO and post transaction results. 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends . 5% Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope. Direct Manager/Direct Reports: Position reports to ONLINE DMM 5-7 Direct Reports Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: MBA 6 years management experience in an online business Strong numeric and advanced analytics aptitude Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite Demonstrated ability to hire, develop and lead high performing teams Proven ability in driving an online business' performance Ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results High comfort level with working in an ambiguous, fast paced environment Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 6 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Ability to solve complex problems Exceptional interpersonal, motivational, and communication skills (speaking, writing, presenting) Ability to operate simultaneously and effectively in both tactical and strategic modes Ability to think both strategically and tactically with good attention to detail Demonstrated ability to manage multiple projects - prioritization, planning and task delegation

Keywords: Home Depot, Cleveland , Senior Manager, Category Experience, Retail - All , Atlanta, Tennessee