HELP AT THE HELP DESK. :) Virtual Help Desk Agents Needed

Company: HiringLogistics.com
Location: Cleveland
Posted on: June 24, 2022

Job Description:

Join ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with Disney reservations, to name a few.Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality.If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.The starting pay for our agents is $10/hour for aminimum of 40 hours per week; and $8/hour for less than 40 hours per week. We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.**We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!

• Participating in training and certification courses
• Providing excellent customer service by guiding and helping others with a friendly attitude
• Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
• Committing to and following through on working a minimum number of hours per week
• Being accountable in all areas of work with usStandard Requirements

• Must have customer serviceexperience (6+ months experience preferred)
• Must have a quiet home office with a computer, headset, and reliable internet connection
• Must demonstrate professionalism with excellent typing, communication, and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
• Must be willing to work hard and strive to make customers happy
• Must be articulate and have an excellent command of the English language
• Must be 18 years old or older
• Must have a high school degree or equivalent
• Must be authorized to work in the US
• Must reside in the US
• Must reside outside of any of these states: California, Connecticut, Massachusetts, Maine, New York, or WisconsinTechnical Requirements
  • CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
  • Internet Download Speed 5Mbs down speed minimum.
  • Internet Upload Speed 3Mbs up speed minimum.
  • Network Latency Max 250 MS latency max.
  • OS Win 8.1 (64bit), Win 10 (64bit).
  • RAM 4GB minimum, 8GB recommended.
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.#LI-Remote

Keywords: HiringLogistics.com, Cleveland , HELP AT THE HELP DESK. :) Virtual Help Desk Agents Needed , Sales , Cleveland, Tennessee