Customer Services Representative - Onsite Opportunity ($15 - 16 Hourly Pay)
Company: Foundever
Location: Washburn
Posted on: April 18, 2024
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Job Description:
**THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES
OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814**
$15 - $16 Hourly Pay
Upskill Pay Increase Available
Referral Bonus Available
Sykes and Sitel are now Foundever---
At Foundever, we deliver leading CX solutions to global industry
clients, including customer service, technical support and warranty
options. All our calls are inbound calls only - no cold calling. We
invest in our people by providing paid training along with growth
and development opportunities, for example 84% of our managers are
internal promotions.
Responsibilities:
Handle inbound service calls
Drive customer satisfaction through voice, chat, and/or email
communications
Navigate through multiple systems and tools
Ongoing training and skill development
Qualifications:
THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF
2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814
Strong communication skills, including the ability to navigate
between screens while assisting customers
Problem-solver with a can-do attitude
Eager to advance your career with a reliable company
Enjoy working independently and with a team
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a background check
A fantastic opportunity:
The primary function of the role is to be the first point of
contact for clients and deliver professional and high-quality
customer service. This could include dealing with customers,
clients, or third-party contacts and complaints. You will be
empowered to take initiative, as well as follow established
procedures, processes and systems to provide a resolution for the
customer.
You'll Enjoy:
An award-winning culture built on 35+ years of industry-leading
experience and a commitment to improving the employee experience.
Enjoy working on site! You will thrive using your compassion skills
to help customers, while our paid training and benefits help you
prioritize your financial, physical and mental well-being to give
you a sense of purpose in your role.
About Foundever---
Foundever--- is a global leader in the customer experience (CX)
industry. With 170,000 associates across the globe, we're the team
behind the best experiences for 750+ of the world's leading brands,
from Fortune 500 companies to local startups. We know every action
taken, no matter how small, has a significant impact. Our employees
savor the small moments and celebrate the big wins with our clients
and with each other. Supporting +9 million customer conversations
every day in +60 languages across 45 countries, Foundever combines
innovative thinking and digital solutions - including self-service,
artificial intelligence (AI), and data-driven analytics - with the
expertise and empathy of our employees to Create Connection. Value
Conversation.
Get to know us at www.foundever.com and connect with us on
Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the
best person for the job based on the requirements of the work to be
performed and without regard to race, age, color, religion, sex,
creed, national origin, ancestry, citizenship, disability/handicap,
marital status, protected veteran status, uniform status, sexual
orientation, pregnancy, genetic information, gender identity and
expression, or any other basis protected by federal, state or local
law. The Company forbids discrimination of all kinds, whether
directed at Associates, applicants, vendors, customers, or
visitors. This policy applies to all terms and conditions of
employment, including recruitment, hiring, promotion, compensation,
benefits, training, discipline, and termination.
Keywords: Foundever, Cleveland , Customer Services Representative - Onsite Opportunity ($15 - 16 Hourly Pay), Sales , Washburn, Tennessee
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