Customer Service Representative

Company: Mike Davis - State Farm Agent
Location: Knoxville
Posted on: February 18, 2026

Job Description:

Job Description Job Description Position Overview Mike Davis - State Farm Agency located in Knoxville, TN is seeking a Customer Service Representative - State Farm Team Member. It is a vital role for the agency, as it involves both the acquisition (proactive & reactive) of new business and the effective servicing of existing policies and households. The agency is a dynamic organization backed by many years of industry experience. If you're looking to start your career or take it to the next level, this is the opportunity for you. Submit your resume today! Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Property & Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Keywords: Mike Davis - State Farm Agent, Cleveland , Customer Service Representative, Sales , Knoxville, Tennessee