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Customer Service Representative

Company: Advance Financial
Location: Cleveland
Posted on: November 1, 2019

Job Description:

Customer Service Representative

You have a positive outlook and youre a natural problem-solver. Youre a skilled communicator whos patient, knows how to listen and is eager to learn. If this is you, you belong on our team. Our Customer Service Representatives are the face of our company. Youll work directly with customers in a fast-paced retail setting that offers a wide array of cash and financial services. Ready to grow? Lets talk.

Founded in 1996, Advance Financial is a leading multi-state fintech company based in Nashville, Tennessee. With more than 100 stores in Tennessee and more than 1,100 employees, the family-owned and operated company is aggressively investing in the expansion of its market presence. In keeping with its vision of a world-class customer experience, Advance Financial is delivering instant lending decisions and brick-and-mortar money services 24/7/365. In 2018, the company was named to the Inc. 5000 list of the fastest-growing private companies in the country for the seventh year in a row and it is rated A+ by the Better Business Bureau. The Nashville Business Journal also named Advance Financial as 2018s fourth fastest growing company in the Nashville market, and Forbes included the company on its 2018 list of Best Employers for New Graduates. For more information visit


  • Displays a cheerful and positive attitude
  • Is committed to providing an excellent customer experience
  • Accurately performs financial transactions including but not limited to loans, check cashing, wire transfer, money orders, and bill payments
  • Adheres to company guidelines and strictly follows all company procedures
  • Continually works to gain a high level of product expertise
  • Complies with all state and federal laws governing the financial services industry
  • Performs all other duties as assigned


    • High School Diploma
    • Must have experience in a service related field
    • Cash handling experience preferred
    • Computer keyboard proficiency required
    • Must understand and be able to meet the demands of customer service focused retail environment
    • Must be willing to work in an environment where performance will be measured and judged
    • Have the ability to work effectively with others in a team environment
    • Ability to thrive in a fast-growing always changing environment
    • Must be a great sales leader with excellent skills in driving store revenue
    • growth
    • Must have reliable transportation and travel to a variety of locations in order
    • to meet staffing demands
    • Must be available to work all shifts, days, evenings, nights and weekends
    • Basic computer knowledge, keyboard proficiency, and Internet navigation skills

      Perks and Benefits

      • Ground-floor opportunity in a fast-growing organization
      • Full comprehensive benefits package
      • Paid time off to volunteer in the community
      • Team outings
      • Student Loan Reimbursement Plan
      • And much, much, more

Keywords: Advance Financial, Cleveland , Customer Service Representative, Sales , Cleveland, Tennessee

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