Satellite Field Operations Manager- TN
Company: EyeQ Monitoring
Location: Atlanta
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: At EyeQ Monitoring,
we don’t just protect property—we safeguard peace of mind. We’re a
fast-growing, people-first security technology company
headquartered in Atlanta, GA, and we’re looking for a dynamic
Executive Assistant & Office Coordinator to keep our HQ humming and
our leadership team firing on all cylinders. We’re looking for a
Satellite Field Operations Manager (FSM) to lead safe, timely, and
cost-effective field service operations in your assigned territory.
This role is at the center of delivering an exceptional customer
experience—overseeing both internal technicians and external
service partners for installation, maintenance, and repair of
customer equipment. You’ll be responsible for operational
excellence, team development, customer satisfaction, and financial
performance. You’ll collaborate closely with Sales, Customer
Experience, Project Management, Engineering, and Technical Support
teams, while serving as the primary point of contact for customers,
subcontractors, and inspectors in your region. Here at EyeQ, people
matter. Any new team members we bring on have to live and breathe
our core values, just like we do. We value trusted partnerships. We
believe in the value of transparent, reliable and growing
relationships with our team and customers and turn away people and
businesses that don’t fit. We build to last. We focus on long-term
solutions and spend requisite time to ensure our solutions will
work the first time. We take the hill. We are excited to take on
challenging work, find new solutions and technology frontiers, and
attack problems others are scared of; as such, we celebrate failing
fast, being transparent, and working with people who we trust to
run up those hills with us. We enjoy the journey. We take our
customer needs but not ourselves seriously; Our work is a part of
our life we want to enjoy unapologetically; We are proud of the
mission we are entrusted with and the team we get to serve with
every day. Responsibilities Leadership & People Management Recruit,
onboard, and mentor field service team members and subcontractors.
Drive safety training, technical certifications, and cross-skilling
initiatives. Foster a culture of quality, accountability, and
exceptional service. Service Operations & Delivery Manage the
regional service schedule for preventive maintenance, repairs,
upgrades, and installations. Ensure accurate job scoping, parts
availability, and technician readiness. Enforce standard operating
procedures for diagnostics, repairs, and installs. Review job
documentation for accuracy and completeness. Meet First Time Fix
(FTF) targets and continuously improve SLAs, productivity, and
backlog management. Customer Experience & Escalation Management Act
as the escalation point for service concerns. Provide proactive
communication around ETAs, delays, and resolutions. Participate in
quarterly business reviews (QBRs) and implement customer feedback
for process improvement. Subcontractor & Partner Oversight Qualify,
onboard, and manage a local/regional subcontractor network. Set
clear scopes of work and documentation standards. Monitor quality
and enforce safety compliance. Approve subcontractor invoices based
on validated work and rate cards. Financial & Administrative
Accountability Manage labor utilization, warranty costs, and
T&M billing for your territory. Approve timesheets, expenses,
and subcontractor payments. Support annual budgeting and
forecasting. Technology & Process Optimization Use SimPro FSM
software and mobile tools for scheduling, tracking, and reporting.
Leverage real-time tracking for dispatch optimization. Identify
opportunities for automation and workflow improvements. Safety,
Compliance & Risk Management Enforce OSHA, NEC, and local
compliance standards. Track safety incidents and lead root-cause
analyses. Maintain calibration and inspection logs for all
equipment and vehicles. Requirements: Experience managing field
service teams and subcontractors Strong leadership,
problem-solving, and decision-making skills Proven track record in
operational efficiency, safety compliance, and customer
satisfaction Comfortable with FSM software, mobile tools, and
process improvement initiatives Commitment to upholding EyeQ’s
values in every interaction
Keywords: EyeQ Monitoring, Cleveland , Satellite Field Operations Manager- TN, Engineering , Atlanta, Tennessee
